It's Not an Emergency or Canada Revenue Agency…It's a Scam!

March is Fraud Prevention Month

ORILLIA, ON, March 7, 2016 /CNW/ - Ontario Provincial Police (OPP) want you to confirm who you're dealing with before sending any money anywhere for any reason.

As part of the annual Fraud Prevention Month awareness campaign, the Emergency Scam and the more recent Canada Revenue Agency (CRA) and other agency-related extortion threats have increased the financial losses sustained by unsuspecting victims. In 2015, the Emergency (or Grandparent) Scam claimed 474 victims in Canada lost nearly $2.5 million from more than 1,100 complaints. The CRA fraud drew 15,091 complaints, resulting in 751 identified victims who lost a combined $2.49 million. Police admit 95 percent of the crimes go unreported.

In the typical Emergency Scam, the victim will receive a frantic phone call from someone claiming to be a grandchild or loved one. The caller will explain that they are involved in some sort of mishap or are having trouble returning from a foreign country and need money 'right away'.  In the CRA scam, the criminals extort money from their victims by telephone, mail, text message or email, a fraudulent communication that claims to be from the Canada Revenue Agency requesting personal information such as a social insurance number, credit card number, bank account number, or passport number. Fraudsters impersonate the real CRA by telephone or by email. Fraudsters are either phishing for your identification or asking that outstanding taxes be paid by a money service business or by pre-paid debit/credit cards. They may insist that this personal information is needed so that the taxpayer can receive a refund or a benefit payment. Cases of fraudulent communication could also involve threatening or coercive language to scare individuals into paying fictitious debt to the CRA. Other communications urge taxpayers to visit a fake CRA website where the taxpayer is then asked to verify their identity by entering personal information. These are scams and taxpayers should never respond to these fraudulent communications nor click on any of the links provided.

Here are some warning signs:

  • Urgency-- The scammer always makes the request sound very urgent, which may cause the victim to not verify the story.

  • Fear-- The scammer plays on the victim's emotions by generating a sense of fear. For instance they may say, "I am scared and I need help from you."

  • Secrecy-- The scammer pleads with the victim not to tell anyone about the situation, such as, "Please don't tell Dad or Mom, they would be so mad."

  • Request for Money Transfer-- Money is usually requested to be sent by a money transfer company such as Money Gram, Western Union or even through your own bank institution.

To avoid becoming a victim, police advise you to first check with another family member or trusted friend to verify the information BEFORE sending money or providing credit card information by phone or e-mail.

If you or someone you know suspect they've been a victim of the Emergency Scam or someone posing as a Canada Revenue Agency official, hang up and contact your local police service. You can also file a complaint through the Canadian Anti-Fraud Centre, Crime Stoppers at 1-800-222-8477 (TIPS), or online at

"Recognize, Reject and Report Fraud"


"Increasing awareness of the Emergency or CRA fraud scams is the first step toward reducing their devastating impact. Reporting the scam then allows police an opportunity to warn other people and minimize the chances of causing further harm to unsuspecting people."

– A/Deputy Commissioner F. (Fred) BERTUCCA,
OPP Investigations and Organized Crime Command

"Criminals rely on your natural urges to want to act quickly to help your loved ones in an emergency or respond to a well-respected government agency. Those urges need to be balanced with skepticism and common sense. Check the person's identity and their story…and never send money to anyone you don't know and trust."

– Detective Insp. Mike BICKERTON, Director – OPP Anti-Rackets Branch


During the month of March, the OPP and the Canadian Anti-Fraud Centre partners -- the Royal Canadian Mounted Police (RCMP) and the Competition Bureau of Canada –, are joining police services across the country to help prevent all Canadians from becoming victims of fraud. The OPP is posting tips and links to various resources online to help the public recognize, reject and report fraud on social media by using the hashtags #FPM2016 #DontBeAVictim and #OPPtips.

OPP YouTube Emergency Scam video (English)

OPP YouTube Emergency Scam video (French)

Canadian Anti-Fraud Centre

Competition Bureau of Canada

The Little Black Book of Scams

MEDIA NOTE: This is the first of five weekly, topic-specific OPP media releases on various criminal activities as part of Fraud Prevention Month. Next week's topic is the Romance Scam.

SOURCE Ontario Provincial Police

For further information: MEDIA CONTACT: Detective Constable Ted SCHENDERA, OPP Anti-Rackets Branch, Phone: 705-329-6437


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