IKEA Canada urges customers who have PATRULL safety gates to immediately stop using them and bring back to any IKEA store for a full refund.
BURLINGTON, ON, June 23, 2016 /CNW/ - IKEA Canada has initiated a recall of the PATRULL Safety Gates. IKEA has received customer reports that PATRULL safety gates have opened unexpectedly, causing injury. There have been no reports of injuries in Canada.
At IKEA, the safety and security of everyone who comes into contact with our products is of the utmost importance. All our products are tested to applicable standards, despite this a third party investigation has shown that the locking mechanisms are not sufficiently reliable.
PATRULL safety gate, PATRULL KLÄMMA and PATRULL FAST have been sold on all IKEA markets, though PATRULL KLÄMMA has not been sold in Canada since May 2015.
Customers should return their PATRULL Safety Gates at the Returns & Exchange department at their local IKEA store or call IKEA Customer Service toll-free, 1-800-661-9807 for a full refund. Proof of purchase (receipt) is not required by IKEA for this recall.
About IKEA Canada
IKEA is a leading home furnishing retailer with 375 stores in more than 50 countries worldwide, which are visited by 884 million people every year. IKEA Canada has 12 stores, an eCommerce virtual store, and six Pick-up and order points in southern Ontario and Quebec. The company also recently announced plans to open a 13th store in Halifax, Nova Scotia in late 2017. Last year, IKEA Canada welcomed 25 million visitors to its stores and 75 million visitors to the IKEA.ca website. Founded in 1943, the IKEA business philosophy is to offer a wide range of products of good design and function at prices so low, the majority of people can afford them. For more information on IKEA, please visit: www.IKEA.ca.
SOURCE IKEA Canada
For further information: IKEA CANADA, Stephanie Kerr, Corporate Press Officer, stephanie.kerr@IKEA.com