Government of Canada announces new Canada Pension Plan Disability service standards

GATINEAU, QC, Oct. 31, 2016 /CNW/ - The Honourable Jean‑Yves Duclos, Minister of Families, Children and Social Development, today announced new Canada Pension Plan Disability (CPPD) service standards as part of his commitment to improve client service delivery and provide timely service.

Two new service standards for applicants with terminal illness or grave medical conditions were created and revisions were made to two existing service standards.

These new service standards recognize the urgency in processing applications and providing decisions faster to those who need it most. The standards were developed as part of a comprehensive review which included consultation with clients, employees, as well as other CPPD stakeholders.

Application for CPPD Benefit
Standard: Our goal is to make a decision on applications for a CPPD benefit within 120 calendar days of receiving a complete application. We aim to meet this target 80 percent of the time. Our previous target was 75 percent.

CPPD Benefit for Applicants with Terminal Illness
Standard: Our goal is to make a decision for applicants with a terminal illness within 5 business days of receiving a complete terminal illness application. We aim to meet this target 95 percent of the time.

CPPD Benefit for Applicants with Grave Medical Conditions
Standard: Our goal is to make a decision for applicants with a grave condition within 30 calendar days of receiving a complete application. We aim to meet this target 80 percent of the time.

CPPD Benefit reconsiderations
Standard: Our goal is to make a decision on a reconsideration request within 120 calendar days of receiving the reconsideration request. We aim to meet this target 80 percent of the time. Our previous target was 70 percent.

The new and revised CPPD service standards are effective as of October 31, 2016 and will apply to new applications received as of that date and going forward.

Quote

"All Canadians, including those with severe and prolonged disabilities deserve to be treated fairly and with compassion. Recognizing the unique nature of those applicants who are terminally ill or suffer from a grave medical condition, these new service standards will provide Canadians will clearer expectations when they apply to programs such as Canada Pension Plan Disability."
– The Honourable Jean-Yves Duclos, Minister of Families, Children and Social Development

Quick Facts

  • ESDC pays over $3.7B in CPPD payments to more than 400,000 Canadians each year.
  • In 2014-2015:
    • The Department processed approximately 70,000 CPPD applications. Decisions were made on 81 percent of these initial applications within 120 calendar days of receipt of the completed application.
    • Disability benefits were paid to 329,000 beneficiaries and to 83,000 of their children.
    • Disability benefits represented approximately 11 percent of the total benefits paid out by the CPP.
    • With regard to disability benefit reconsiderations, approximately 13,100 were processed. 78 percent of all reconsideration decisions were made within 120 calendar days of receipt of the request.

 

Associated Links

Canada Pensions Plan Disability Benefit  
Canada Pensions Plan Disability Service Standards  
Guideline on Service Standards


Backgrounder


Canada Pension Plan Disability

The Canada Pension Plan Disability (CPPD) is the largest long-term disability plan in Canada. As well as paying monthly benefits to eligible contributors with a severe and prolonged disability and, in some cases, their children.

The CPPD is administered through the Canada Pension Plan (CPP). When the CPP came into force on January 1, 1966, it included a disability benefit.

The program is intended to provide a basic earnings replacement (about $10,000 per year) for people who can no longer work due to a severe and prolonged disability. Canadians can also access additional disability benefits operated by federal, provincial and private institutions.

In addition to paying monthly benefits to eligible contributors with a disability and their children, it also helps some beneficiaries return to the workforce through vocational rehabilitation services and return-to-work supports.

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SOURCE Employment and Social Development Canada

For further information: Media Relations Office, Employment and Social Development Canada, 819-994-5559, media@hrsdc-rhdcc.gc.ca


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