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CGI helps Colorado Marketplace chart path to sustainability with call center efficiencies, system upgrades and broker portal development
FAIRFAX, VA, Aug. 12, 2015 /CNW Telbec/ - CGI (NYSE: GIB) (TSX: GIB.A) today announced the award of a 5-year contract from Connect for Health Colorado® for services that will improve call center performance, provide ongoing system maintenance and upgrades, and allow development of an online portal for health insurance brokers. Leveraging CGI's Atlas360 digital transformation solution, the Colorado health insurance Marketplace is projected to save approximately 33% in operating costs over five years, for a total savings of US$39.6 million.
"With CGI as our ongoing partner, Connect for Health Colorado achieves significant savings while improving access to affordable health care," said Connect for Health Colorado Interim CEO Kevin Patterson. "Along with the other improvements offered by CGI, a more efficient and effective call center will reduce wait times and improve customer service for Coloradans who need help with enrollment or have questions about health plans."
Under an agreement that consolidates several previous vendor contracts, CGI will implement new customer service technologies that focus on self-help to reduce call center volumes and shorten average hold times. CGI will also work with Connect for Health Colorado to re-structure service locations, lower overall costs, and implement new workforce management tools.
"Following the successful implementation of the Colorado health insurance Marketplace, CGI is proud to have been selected for services that help address the Marketplace's sustainability concerns while offering the maximum amount of flexibility, scalability and accountability," said CGI Senior Vice President Dave Delgado. "Our solution leverages the most effective delivery models and technologies, and offers the highest level of customer service."
As call center volume fluctuates, CGI will have the ability to scale solutions and teams to match demand. An improved operating model will feature a single point of entry for all callers, access to experts, and more efficient resolution paths for enrollment inquiries. Broker portal development will further reduce call volume and generate additional enrollments through the Colorado Marketplace.
Founded in 1976, CGI Group Inc. is the fifth largest independent information technology and business process services firm in the world. Approximately 68,000 professionals serve thousands of global clients from offices and delivery centers across the Americas, Europe and Asia Pacific, leveraging a comprehensive portfolio of services, including high-end business and IT consulting, systems integration, application development and maintenance, and infrastructure management, as well as a wide range of proprietary solutions. With annual revenue in excess of C$10 billion and an order backlog of approximately C$20 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB).Website: www.cgi.com.
All statements in this press release that do not directly and exclusively relate to historical facts constitute "forward-looking statements" within the meaning of that term in Section 27A of the United States Securities Act of 1933, as amended, and Section 21E of the United States Securities Exchange Act of 1934, as amended, and are "forward-looking information" within the meaning of Canadian securities laws. These statements and this information represent CGI's intentions, plans, expectations and beliefs, and are subject to risks, uncertainties and other factors, of which many are beyond the control of the Company. These factors could cause actual results to differ materially from such forward-looking statements or forward-looking information. These factors include but are not restricted to: the timing and size of new contracts; acquisitions and other corporate developments; the ability to attract and retain qualified members; market competition in the rapidly evolving IT industry; general economic and business conditions; foreign exchange and other risks identified in the press release, in CGI's annual and quarterly Management's Discussion and Analysis ("MD&A"), in CGI's Annual Report, in CGI's Annual Report on Form 40-F filed with the U.S. Securities and Exchange Commission (filed on EDGAR at www.sec.gov), and in the Company's Annual Information Form filed with the Canadian securities authorities (filed on SEDAR at www.sedar.com), as well as assumptions regarding the foregoing. The words "believe," "estimate," "expect," "intend," "anticipate," "foresee," "plan," and similar expressions and variations thereof, identify certain of such forward-looking statements or forward-looking information, which speak only as of the date on which they are made. In particular, statements relating to future performance are forward-looking statements and forward-looking information. CGI disclaims any intention or obligation to publicly update or revise any forward-looking statements or forward-looking information, whether as a result of new information, future events or otherwise, except as required by applicable law. Readers are cautioned not to place undue reliance on these forward-looking statements or on this forward-looking information.
SOURCE CGI Group Inc.
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