OTTAWA, March 28, 2013 /CNW/ - The Honourable Steven Blaney, Minister of
Veterans Affairs and Minister for La Francophonie, today released the
results of an audit of the Sunnybrook Veterans Centre. The audit
assessed the quality of care provided to Veterans and the controls in
place to monitor care and address concerns raised by residents or
"In response to concerns raised by Veterans and their families, I
directed my officials to launch a comprehensive audit to investigate
the quality of care provided at this facility," said Minister Blaney.
"The audit has identified areas for improvement and we expect that
Sunnybrook will work in the best interest of Veterans and their
families to implement the audit's recommendations in a timely manner."
The audit included 140 interviews with residents and family members, a
review of more than 100 files and significant data analysis. To provide
independent advice on the audit's recommendations, Veterans Affairs
Canada created an external advisory committee. This committee was
chaired by the Veterans Ombudsman and included representatives from
organizations involved in Veterans' issues and individuals with health
"Irrespective of jurisdictional issues in regards to the provision of
health care, my expectation is that Sunnybrook will act on the
recommendations contained in the report and that Veterans Affairs
Canada will do a follow-up survey of Veterans and family members to
ensure that their concerns have been addressed," said Veterans
Ombudsman Guy Parent. "Ultimately, the audit report should be seen as
the starting point for change, not an end in and of itself."
Minister Blaney also stated "we are pleased that all Veterans who are
residents at Sunnybrook and their family members who wished to
contribute to the audit had the opportunity to do so. We greatly
appreciate their input and will continue to ensure that Veterans and
their families are treated with respect and receive high quality care
at all times."
The audit is available on the Veterans Affairs Canada Web site at veterans.gc.ca.
SOURCE: Veterans Affairs Canada
For further information:
Media Relations Advisor
Veterans Affairs Canada
Jean-Christophe de le Rue
Office of the Minister of Veterans Affairs