New service centre for Bell customers coming to Peterborough

Nordia subsidiary's latest call centre in Ontario to create 400 new jobs

PETERBOROUGH, ON, Sept. 10, 2014 /CNW/ - Bell Canada and its subsidiary Nordia today announced the opening of a new call centre in Peterborough to serve Bell residential and wireless customers. Part of Bell's strategy to improve customer service, the investment of approximately $5 million will create an expected 400 new jobs in Peterborough.

"Delivering a better service experience at every level is a core part of Bell's customer-focused investment strategy," said John Watson, executive vice president of Customer Operations for Bell. "Bell is proud of our investment in new call centres here in Ontario and across Canada, and the new Peterborough location will play a major role in ensuring Bell delivers a superior customer experience."

Since 2010, Bell's wholly owned subsidiary Nordia has opened or acquired 8 call centres in communities across Canada, including Peterborough, to serve Bell customers.

"I am delighted with today's announcement by Bell," said Peterborough Mayor Daryl Bennett, who was joined by Peterborough MPP Jeff Leal, Ontario Minister of Agriculture, Food and Rural Affairs, and J. Murray Jones, Peterborough County Warden. "The new centre reflects not only a significant employment initiative, but a strong vote of confidence in the Peterborough economy by a highly respected Canadian company. Many have worked tirelessly to bring about this economic boost to our community and we will continue to support Bell and Nordia as they bring this initiative to life."

"Delivering great service to Bell customers is all about attracting and retaining the most skilled and passionate customer service representatives," said John DiNardo, president of Nordia. "We chose Peterborough for the skill and stability of its workforce as well as the high quality of life available in the community."

Nordia is in now recruiting for both management and frontline service positions, with training sessions beginning in November and the first Bell customers to be served later that month. Once fully operational, the centre expects to employ 400 people and contribute approximately $14 million to the local economy each year.

To learn more about employment opportunities at the new Peterborough centre, please visit Nordia.ca.

About Nordia
Since 1999, Nordia (a subsidiary of Bell Canada) has been at the forefront of advanced customer service solutions in the telecommunications sector and today is exclusively focused on providing services to Bell. These services include technical support, customer service, sales and loyalty, directory assistance, teleconferencing, and technology-assisted relay services to facilitate communication for hearing and speech impaired customers. For more information, please visit Nordia.ca.

About Bell
Bell is Canada's largest communications company, providing consumers and business customers with wireless, TV, Internet, home phone and business communications services. Bell Media is Canada's premier multimedia company with leading assets in television, radio and digital media. Bell is wholly owned by Montréal's BCE Inc. (TSX, NYSE: BCE). For more information, please visit Bell.ca.

The Bell Let's Talk initiative promotes Canadian mental health with national awareness and anti-stigma campaigns, like the recent Clara's Big Ride for Bell Let's Talk and Bell Let's Talk Day, and significant Bell funding of community care and access, research, and workplace programs. To learn more, please visit Bell.ca/LetsTalk.

 

SOURCE: Bell Canada

For further information: Media inquiries: Bell: Jason Laszlo, 905-614-6602, jason.laszlo@bell.ca, @Bell_News; Nordia: Philip van Leeuwen, 514-923-1469 or 514-415-7071, pvanleeuwen@nordia.ca; City of Peterborough: Heather Watson, 705-742-7777 x 1870, hwatson@peterborough.ca


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