MONTREAL, Oct. 9, 2013 /CNW Telbec/ - Hydro-Québec would like to inform some of its Equalized Payments Plan
(EPP) customers that, due to human error, 14,631 bills were issued with
an incorrect amount.
Our Customer services representatives are already contacting affected
customers advising them to disregard the bill they received. A new bill
with the actual amount owing will quickly be issued with an adjusted
The customers affected were all signed up for the EPP and had a balance
due following the annual review of their monthly payments. We would
like to specify that the bill amount in our files is correct and that
this error occured at the printing stage.
Only 14,631 customers of the 1.4 million who are signed up for the EPP
are affected. Hydro-Québec has some 3.8 million customers throughout
Hydro-Québec apologizes to its customers for any inconvenience caused
and thanks them for their understanding.
For further information:
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