Fonolo, the industry leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold.

Fonolo’s award-winning solutions are trusted by a growing list of call centers who aim to enhance their customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI. 

Visit fonolo.com to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.



Contact Information

Email: [email protected]
Tel: 416-366-2500 Ext. 235

Latest

May 10, 2022, 08:00 ET 2022 CX Excellence Awards: Fonolo Celebrates Winning Brands to Spotlight Success in Customer Experience

TORONTO, May 10, 2022 /CNW/ - Fonolo, the leading provider of cloud-based call-back solutions, has announced the winners of its annual 2022 CX Excellence Awards. This year, the company recognizes...

Oct 19, 2021, 08:00 ET Linn Area Credit Union Reduces Abandon Rates by 35% with Call-Back Technology Despite Pandemic Call Volumes

Linn Area Credit Union has achieved a 35% reduction in abandonment rate despite a massive increase in call volume caused by the onset of the COVID-19 pandemic. TORONTO, Oct. 19, 2021 /CNW/ - Linn...

Sep 30, 2021, 08:00 ET Customer Service is Now a Major Business Growth Driver, According to Fonolo's Newest Resource

Companies without a fully realized customer service strategy are falling behind as demand for quality customer support continues to rise. TORONTO, Sept. 30, 2021 /CNW/ - Fonolo, the industry leader...

Sep 28, 2021, 08:00 ET BPO Uses Call-Back Technology to Drastically Improve Customer Service for 20+ Retail Brands

Radial Inc. leverages Fonolo Voice Call-Backs tactically to meet and exceed Service Level Agreements, while boosting their CSat scores. TORONTO, Sept. 28, 2021 /CNW/ - Leading BPO and e-commerce...

Apr 20, 2021, 08:00 ET Fonolo Helps Contact Centers Improve the Customer Experience with Avaya

Fonolo Voice Call-Backs solution rated Avaya Compliant, compatible with Avaya OneCloud™ solutions TORONTO, April 19, 2021 /CNW/ - Fonolo has announced that its signature Voice Call-Backs solution is...

Dec 09, 2020, 08:00 ET Fonolo Announces Company Rebrand and Updated Lineup of Call-Back Technology Products

TORONTO, Dec. 9, 2020 /CNW/ - Fonolo, the industry leader in cloud-based call-back solutions, announced the launch of their new brand identity today. The innovative branding celebrates the company's...

Oct 21, 2020, 08:00 ET Fonolo "State of the Contact Center 2020" Report Highlights Unexpected Trends Due to COVID-19

TORONTO, Oct. 21, 2020 /CNW/ - Fonolo, the leading provider of cloud-based call-back solutions, has released its annual State of the Contact Center 2020 report. With the spread of COVID-19 earlier...

Sep 16, 2020, 08:00 ET Credit Union Call Center Reduces Abandoned Calls by Over 40% With Fonolo Call-Back Solution

TORONTO, Sept. 16, 2020 /CNW/ - Fonolo, the leading provider of cloud-based call-back solutions, has released a report in partnership with the Credit Union of Colorado (CUofCO), entitled "How a...

Jun 27, 2012, 09:06 ET Allstream Selects Fonolo Call Center Solution for BlackBerry

TORONTO, June 27, 2012 /CNW/ - Fonolo, the company that improves the call center experience by replacing hold time with a call-back, is pleased to announce that Allstream, Canada's all-business...

Feb 09, 2010, 00:41 ET Fonolo Launches iPhone App for Visual Dialing On-the-Go

Fonolo (fonolo.com), the company that makes it easier and less frustrating to call large companies, announced today the availability of its free iPhone application, giving users a convenient way to...

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