MONTREAL, Dec. 21 /CNW Telbec/ - Air Canada advises that the ongoing
effects of winter conditions in England continue to strictly limit its
operations to and from London and are expected to persist for several
days. Passengers are urged to consult the company website www.aircanada.com for flight schedule updates before travelling or going to the airport.
"Airport imposed restrictions at London Heathrow mean Air Canada will
once again only be able to operate one-third of its normal flights
today, so customers should expect cancellations and delays for the next
several days. Although we realize the importance of travel during the
holiday season, we are advising those with flexible travel schedules to
defer their travel and we are facilitating this by waiving change and
cancellation fees. Air Canada is doing its best to transport customers
as soon as we can safely do so, however slot constraints at Heathrow
and the fact our flights are already fully booked for the period means
we have very limited ability over the two weeks to re-book customers
whose flights have been cancelled," said Duncan Dee, Executive Vice
President and Chief Operating Officer.
Air Canada is currently planning to operate four flights from London to
Canada and one flight from Toronto to London on Tuesday, December 21,
in addition to three flights that arrived from Canada this morning.
Today's flights include: AC868 Toronto-London, AC857 London-Toronto,
AC851 London-Calgary, AC855 London-Vancouver and AC859 London-Toronto.
On the evening of December 21, Air Canada plans to operate the following
flights from Canada to London: AC864 Montreal-London, AC858
Toronto-London, AC854 Vancouver-London and in addition there will be an
extra flight from London to Toronto, AC2059.
Air Canada will update its website www.aircanada.com as information becomes available.
Customers with confirmed tickets for flights to or from affected areas
are advised to check on the status of their flight prior to leaving for
the airport by consulting the Air Canada website at aircanada.com, or
by calling Air Canada's automated flight information system at
1-888-422-7533, or by using a web-enhanced cell phone.
Due to increased call centre volume, wait times are longer than usual.
Air Canada encourages customers who have been affected by cancelled
To postpone non-essential travel if at all possible; fees have been
waived to facilitate changes and refunds are also available.
Customers who purchased their ticket through a travel agency should
contact their original point of sale for re-booking options.
Customers booked on flights between December 18 and December 23 can
either apply for a refund or change their bookings through the Delayed
and Cancelled Flights Service at aircanada.com, or through an Air
Canada Call Centre.
Those customers wishing to make alternate travel arrangements can do so
without penalty, space permitting, by contacting Air Canada
Reservations toll free in Canada and the U.S. at 888-247-2262; TTY:
1-800-361-8071 or Air Canada Reservations worldwide.
However, customers are reminded that seat availability is currently very
limited for the next two weeks.
Customers are reminded that as operations resume and previously booked
passengers change their plans, seat availability is subject to change
on an on-going basis, and therefore it is important to check back
The same seat availability information is provided through Call
Centres. However, due to increased call centre volume, wait times are
longer than usual.
Customers should consult their flight status online at aircanada.com before proceeding to the airport with their confirmed booking.
Air Canada appreciates the importance of travel during the holiday
season and is making its best efforts to safely transport customers as
soon as possible. It will continue to provide updates at www.aircanada.com as information becomes available
SOURCE AIR CANADA - TRAVEL ADVISORY - INCIDENTS
For further information:
|Isabelle Arthur (Montréal) |
Peter Fitzpatrick (Toronto)
Angela Mah (Vancouver)
| (514) 422-5788|
| || || |