TORONTO, Dec. 30, 2013 /CNW/ - Toronto Hydro-Electric System Limited
(Toronto Hydro) reports there are now approximately 725 customers
without service, and crews have been dispatched to these locations.
Work will continue until all outages are addressed.
In addition, there are approximately 680 locations that have received
Electrical Safety Authority approval to reenergize following repairs to
electrical stand pipes that were damaged in the storm. Toronto Hydro
has dispatched crews to all of these locations.
Toronto Hydro is working through the final phase of restoration. By
now, crews have restored almost all neighbourhoods impacted by the
storm. The utility is asking customers to do the following:
If you are in a neighbourhood that has been restored but your home is
still without power, it is critical that you report your outage to a
call centre agent by calling 416-542-8000. While call volumes have now
reduced, we kindly ask that you stay on the line if at first, phone
lines are busy. Thank you for your patience.
As expected, our equipment at many locations has experienced severe
damage due to the ice storm, and therefore restoration is taking much
longer than would normally be the case. Many of these homes are in
neighbourhoods with rear-lot construction, where poles and power lines
are located in backyards. Crews cannot use bucket trucks to reach the
damage, and must enter the yards on foot, carrying equipment and using
ladders to climb poles and make repairs. This is time-consuming and
Crews continue to focus on localized neighbourhoods, apartment
buildings, condominiums and individual homes still without service.
Electrical Safety Authority - esasafe.com
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SOURCE: Toronto Hydro Corporation
For further information:
Contact the Media Relations Hotline
Toronto Hydro-Electric System Limited