Ontario Hospital Association urges patients to discuss hospital care
with their medical professionals
TORONTO, April 10, 2013 /CNW/ - Today, Ontario Hospital Association
President and CEO Pat Campbell issued the following statement regarding
the fifth estate's "Rate My Hospital" project:
"Ontario's hospitals are the most efficient in Canada, and offer
world-class care to 13 million patients every year.
We are very concerned about the fifth estate's 'Rate My Hospital' project, specifically, that Canadians will use the
flawed information contained in it to make decisions about where and
when to receive hospital care without the advice of knowledgeable
We urge every Canadian who believes they need immediate medical care
should seek it at their nearest possible hospital, and to always
discuss their health care needs fully with their medical professionals.
We were involved with the fifth estate's producers throughout the development of 'Rate My Hospital,' and raised
very serious methodological concerns about their basic approach to data
collection, their heavy reliance on unverified, self-reported data, and
their interpretation of the data. The fifth estate's refused to acknowledge these concerns or, it appears, address them in
their project. For that reason, we believe that the entire 'Rate My
Hospital' project, and all of the hospital ratings, are fatally flawed,
lack credibility, and should be ignored.
As we stated to the fifth estate's producers, Ontario's hospitals embrace transparency and accountability.
The vast majority of the feed-in information about Ontario's hospitals
collected during the development of 'Rate My Hospital' was already
publicly available, and had been for some time. Beyond that, Ontario's
hospitals were the first to launch Hospital Report, which was
recognized as the gold-standard in hospital performance reporting, and
also www.myhospitalcare.ca, a public, consumer-oriented website which displays more than 50
performance indicators about every hospital in Ontario.
Make no mistake: there is always room for hospitals anywhere - including
Ontario - to improve. Every Canadian has the right to ask questions
about their hospitals, whether those questions are about infection
control practices, human resources, or anything else. Hospital leaders
welcome those questions, because they're committed to improving patient
What's important is that the resulting discussions be driven by the
facts - not anecdote, and not opinion. We find it unfortunate that the fifth estate has missed this opportunity to make a meaningful, data-driven
contribution to the ongoing discussion about how to improve the quality
of Canada's hospitals. We urge them to rethink their approach to this
project should they want to do it again in the future."
SOURCE: Ontario Hospital Association
For further information:
OHA Public Affairs