The Auditor General of Québec presents the follow-up results of the recommendations made in spring 2014 to the Centre de services partagés du Québec - Press Release no. 9

QUÉBEC, May 25, 2016 /CNW Telbec/ - Today, Ms. Guylaine Leclerc makes public the report entitled Value-for-Money Audit (spring 2016). In the Chapter 9, she makes known the results of his work concerning acquisitions of goods and services by the Centre de services partagés du Québec (CSPQ).

Conclusions. The implementation of the actions of the plan is satisfactory for 8 of the 11 recom-mendations related to the acquisition process and for 3 of the 9 recommendations related to the governance of acquisitions. As for the 6 recommendations made by the Committee on Public Administration (CPA), 4 present a satisfactory implementation of the actions.

Implementation of the action plan satisfactory for 11 recommendations. With regard to the acquisition process, the CSPQ put procedures in place so that the preparation of calls for tenders is done in a way that maximizes free play of competition. It adopted a quality assurance process and took steps to improve the assessment of calls for tenders. As for governance in the area of acquisitions, progress was observed, especially in terms of better understanding of clients' expectations and the development, strengthening and maintenance of the expertise and know-how of its staff.

Implementation of the action plan unsatisfactory for 9 recommandations. With respect to the acquisition process, the Centre has not yet implemented mechanisms that enable it to obtain reliable and sufficient management information. As for governance in the area of acquisitions, improvements must be made, among other things, to the quality of service delivery (better communication on the follow-up of files and establishment of an offering that responds to clients' needs). Furthermore, the CSPQ still does not validate the information obtained drom suppliers to assess the economies of scale of its consolidated procurements likely to generate significant savings. Finally, the implementation of integrated risk management is not yet achieved.

Implementation of the action plan unsatisfactory for 2 of the 6 recommendations of the CPA. The Centre does not have integrated risk management, and its enhanced dashboard does not make it possible to assess all aspects of its performance.

The full report is available only in French.



Lucie Roy, Director
Cabinet, communications et affaires stratégiques
Auditor General of Québec
Tel.: 418 691-5915


SOURCE Vérificateur Général du Québec

For further information: Lucie Roy, Director, Cabinet, communications et affaires stratégiques, Auditor General of Québec, Tel.: 418 691-5915


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