Customers can contribute to the best wireless experience available by
reporting network issues on-the-go with the new TELUS Network
TORONTO, Feb. 20, 2013 /CNW/ - TELUS today announced the launch of the
TELUS Network Experience (TNE) application - a free and easy-to-use
mobile app, which gives customers the opportunity to provide real time,
on-the-go feedback about wireless service on the TELUS network*. TELUS
will use customer feedback and submitted Reports to make network enhancements and to influence its future network build.
Resolutions and updates regarding network improvements will be
communicated to app users through a News section.
The TNE app allows customers to easily report network issues such as:
dropped calls, failed call attempts, no service, poor voice quality or
slow data speeds. Customers can download the application for free
through app stores on Android, iPhone or BlackBerry smartphones**.
Additionally, customers can take part in Surveys and access Tips in order to maximize their network experience.
"We are thrilled to be the first Canadian carrier to launch a
dedicated app seeking direct customer feedback for network
improvements," said Brent Johnston, TELUS vice-president of mobility
solutions. "Putting customers first is at the forefront of everything
we do at TELUS and the TNE app is just another example of how we are
listening to our customers to improve their overall experience."
TELUS is putting customers first and embracing new ideas to make the
TELUS experience better. By listening to customers, TELUS has not only
eliminated activation fees, it has dramatically simplified its entire
fee schedule. This builds on a series of improvements where TELUS has
also eliminated carrier 911 and system access fees on all its Clear and
Simple rate plans, reduced bill shock with Flex Data Plans, Data
Notifications and travel roaming packages, added Caller ID and
Voicemail as standard on all TELUS rate plans, simplified device
pricing with Anytime Upgrades and revolutionized mobility contracts by
introducing a Device Balance instead of a contract termination fee. For
more information about how TELUS is putting customers first, please
*App users have the ability to report issues on TELUS' 4G wireless
network, which includes 4G HSPA+, 4G DC-HSPA+ and 4G LTE. For more
information on TELUS' wireless network, please visit: telusmobility.com/network or check out our coverage map at: www.telusmobility.com/coverage.
** TNE is currently available to Android, Apple and BlackBerry 5.0+
customers. BlackBerry 10 and Windows users will be able to access the
app in the coming months.
TELUS (TSX: T, NYSE: TU) is a leading national telecommunications
company in Canada, with $10.9 billion of annual revenue and more than
13.1 million customer connections, including 7.7 million wireless
subscribers, 3.4 million wireline network access lines, 1.4 million
Internet subscribers and 678,000 TELUS TV customers. Led since 2000 by
President and CEO, Darren Entwistle, TELUS provides a wide range of
communications products and services, including wireless, data,
Internet protocol (IP), voice, television, entertainment and video.
In support of our philosophy to give where we live, TELUS, our team
members and retirees have contributed more than $300 million to
charitable and not-for-profit organizations and volunteered 4.8 million
hours of service to local communities since 2000. Fourteen TELUS
Community Boards lead TELUS' local philanthropic initiatives. TELUS was
honoured to be named the most outstanding philanthropic corporation
globally for 2010 by the Association of Fundraising Professionals,
becoming the first Canadian company to receive this prestigious
For more information about TELUS, please visit telus.com.
SOURCE: TELUS Corporation
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TELUS Media Relations