TD employees simultaneously thank over 30,000 customers across Canada


Bank says #TDThanksYou to customers over the phone, online and in-branch

Some very special experiences also delivered with the help of Automated Thanking MachineTM

TORONTO, July 25, 2014 /CNW/ - Thousands of unsuspecting customers were simultaneously greeted with a surprise while banking with TD today. At exactly 2 p.m. EST, over 20,000 TD employees across Canada distributed green envelopes containing a $20 bill to every customer in more than 1,100 TD branches and revealed to those using TD phone and online banking service that they would receive a deposit directly into their accounts.

"It was incredible to see the look of surprise on our customers' faces," said Ester Condello, a branch manager with TD Canada Trust. "We say thank you to our customers every day, and we'll say thank you tomorrow and the next day. Today's thank you is about all of us at TD working together to shout it from the rooftops."

"A thank you can change someone's day, so that's why we have been surprising our customers across Canada, to say 'TD Thanks You'," said Tim Hockey, President and CEO, TD Canada Trust. "We know Canadians have a lot of choice when it comes to where they bank, and we wanted to say that we appreciate that they continue to choose TD."

Even ATMs are a part of the customer thanking experience at TD, with an Automated Thanking MachineTM delivering a few life changing moments for customers that were captured in a video released today, entitled #TDThanksYou ( Local branch employees helped design these very meaningful and individualized thank-you experiences that were ultimately unveiled to their customers through the Automated Thanking MachineTM, an ATM that talks and delivers surprises. The #TDThanksYou video captures many unforgettable moments of surprise from unsuspecting customers.

"I can't believe TD did this - it's something that I'll never forget," said Mike Jobin, a TD customer who received a special thank you experience from his local TD branch in Pickering, ON.  "We're a real baseball family and making the first pitch at a Blue Jays game was at the top of my bucket list. Let's just say that I had goosebumps the whole time!"

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About TD Canada Trust
TD Canada Trust offers personal and business banking to more than 11.5 million customers. We provide a wide range of products and services from chequing and savings accounts, to credit cards, mortgages and business banking, to credit protection and travel medical insurance, as well as advice on managing everyday finances. TD Canada Trust makes banking comfortable with award-winning service and convenience through 24/7 mobile, internet, telephone and ATM banking, as well as in over 1,100 branches, with convenient hours to serve customers better. For more information, please visit: TD Canada Trust is the Canadian retail bank of TD Bank Group, the sixth largest bank in North America.

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Video with caption: "Video: TD turns ATMs into Automated Thanking Machines(TM) to create some very special moments for customers across Canada.". Video available at:

Video with caption: "Video: An Automated Thanking Machine(TM) delivers to Mike Jobin a special thank-you experience from his local TD branch in Pickering, ON - a visit from José Bautista of the Toronto Blue Jays and an opportunity to throw out the first pitch at a game. ". Video available at:

Image with caption: "TD employees greet customers with a surprise thank-you appreciation event and hand out a green envelope containing $20 to each customer - a small gift to say "Thank You." (CNW Group/TD Canada Trust)". Image available at:

Image with caption: "Unsuspecting TD customers are greeted with a surprise thank-you appreciation event and are thrilled to receive a green envelope containing $20 from a TD employee - a small gift to say "Thank You." Over 30, 000 TD customers across Canada simultaneously received a surprise #TDThanksYou. (CNW Group/TD Canada Trust)". Image available at:

SOURCE: TD Canada Trust

For further information:

TD Bank Group
Alicia Johnston 
(416) 983-3777

Miriam Sherkey
Hill+Knowlton Strategies
( 416)-413-4732

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