Taxpayers' Ombudsman to examine how the CRA communicates to shelters about benefits

OTTAWA, July 14, 2017 /CNW/ - The Taxpayers' Ombudsman, Sherra Profit, is announcing an examination into how the Canada Revenue Agency (CRA) communicates to shelters about benefits that are available to taxpayers.

The examination will focus on the communication and outreach efforts to shelters regarding benefits programs that are administered by the CRA, for example the Canada child benefit. After the examination, the Taxpayers' Ombudsman will make her findings public in a report.

The Ombudsman has published, on her website, a copy of the memorandum to the Minister of National Revenue launching this systemic examination. This is being done to support greater awareness and transparency into the work being done by the Ombudsman's office.

Taxpayers who may have information relevant to ongoing examinations can contact the Taxpayer's Ombudsman's Office at 1‑866‑586-3839, file a complaint or send an email to Ombudsman@taxpayersrights.gc.ca.

The Taxpayers' Ombudsman may initiate a systemic examination when complaints or questions are raised about a service issue that may impact a large number of taxpayers or a segment of the population. Recommendations arising from these examinations are aimed at improving the service provided to taxpayers by the Canada Revenue Agency.

Quote

"People who use shelters are in precarious situations, either physically, mentally, or financially. Too often, a lack of knowledge or limited services stop them from getting the benefits that they need, when they need them. Our examination will look into efforts put forward by the Canada Revenue Agency to raise awareness about benefits -- to people using shelters and to those who work in shelters."

Sherra Profit
Taxpayers' Ombudsman

Associated links
Launch of the systemic examination on shelters and benefits: https://www.canada.ca/en/taxpayers-ombudsman/programs/reports-publications/opened-systemic-examinations/shelters-and-benefits.html 
Website of the Taxpayers' Ombudsman: https://www.canada.ca/en/taxpayers-ombudsman.html

Stay connected
Follow us on Twitter @OTO_Canada 
Subscribe to our electronic mailing list 
Add our RSS feed to your feed reader.

 

SOURCE Office of the Taxpayers' Ombudsman

For further information: Media relations, Office of the Taxpayers' Ombudsman, Ottawa, 613-946-2974; Office of the Taxpayers' Ombudsman, General enquiries: 1-866-586-3839 (Canada and the United States), 1-613-946-2310 (outside Canada and the United States)

RELATED LINKS
www.oto-boc.gc.ca

Custom Packages

Browse our custom packages or build your own to meet your unique communications needs.

Start today.

CNW Membership

Fill out a CNW membership form or contact us at 1 (877) 269-7890

Learn about CNW services

Request more information about CNW products and services or call us at 1 (877) 269-7890