TORONTO, Sept. 13, 2012 /CNW/ - / Canada's Taxpayers' Ombudsman, Mr. J.
Paul Dubé, today called on the Canada Revenue Agency (CRA) to improve
service to taxpayers whose payments to the CRA are misallocated.
Many taxpayers have multiple accounts with the CRA. For example, they
may have personal income tax accounts spanning several years, as well
as corporate accounts or goods and services tax/ harmonized sales tax
"My office has received many complaints from taxpayers who told us the
payments they made to the CRA were 'misallocated' — meaning the
payments were not applied to the intended account," said Dubé. "As a
result, some were wrongly assessed interest and penalty charges, while
others were subjected to CRA collections demands."
In his Special Report entitled "Getting it Right," Mr. Dubé makes a
number of recommendations intended to help the CRA reduce payment
allocation errors and better educate taxpayers on ways they can avoid
making errors when remitting their payments.
For more information about the Office of the Taxpayers' Ombudsman, or to
read the Special Report, visit www.oto-boc.gc.ca.
SOURCE: Office of the Taxpayers' Ombudsman
For further information:
Office of the Taxpayers' Ombudsman