TORONTO, June 25 /CNW/ - Upon receipt of the Notice from the OEB, Summitt Energy has taken immediate action to investigate the allegations made against it relating to the sales activities of five of its agents and to put into place a number of new procedures to help consumers.
"Summitt Energy remains committed to taking the necessary steps to ensure our customers receive proper information relating to our products and customers understand both the value of our products and terms of the agreement to best determine if our products are suitable for their needs," said Gerry Haggarty, President and CEO, Summitt Energy. "We believe building a satisfied customer base can only be achieved by meeting and exceeding the requirements of the regulations of the OEB and the Code of Conduct governing our sales practises."
Haggarty continued, "We take these allegations very seriously and we have immediately implemented additional procedures to help inform consumers including verification calls, plain language disclosure forms and copies of agreements. These new processes exceed the current requirements of the OEB."
Summitt Energy has immediately taken the following actions:
- Implemented a series of measures which included the suspension of all
five sales agents noted in the OEB notice.
- Met with OEB compliance staff earlier this week and received the
disclosure documents from the OEB concerning the various cases.
- In an effort to evaluate the allegations made, commenced a detailed
review of each incident cited in the OEB Notice. The review is
- Made procedural changes to ensure Summitt Energy continues to be in
compliance with and in many cases exceed the requirements of the OEB.
These changes include the following measures to ensure high quality
of service for consumers:
1. Verification call - a verification call to new residential customers
is already being implemented and will occur at the time of any sale
and while the sales agent is at the door. All customers will be
required to confirm the sales agent identified himself or herself as
an agent of Summitt Energy and met the other requirements under the
Code of Conduct including providing the customer with a copy of the
contract and the Terms and Conditions. This verification call is
intended to supplement the other compliance steps that Summitt Energy
is required to adhere to. Customers will have the ability to decline
2. Plain language disclosure form - In addition, while the sales agent
is at the door of a residential customer, each customer will be
required to sign a "plain language" disclosure form. This form is
intended to have each consumer acknowledge and confirm the sales
agent properly identified himself or herself on behalf of Summitt
Energy; the agreement is for a fixed price energy supply contract for
up to five years for natural gas/electricity; and the customer
received a copy of the agreement and the terms and conditions.
3. Copy of Agreement - Each new residential customer will be sent a copy
of the agreement entered into for the supply of natural gas and/or
electricity, by email or regular mail after any sale has been
completed to ensure each customer receives a copy of their agreement
(even if they have confirmed they received a copy at the time of the
On June 17, 2010, Summitt Energy received a Notice of the Intention to make an Order for Compliance and an Administrative Penalty from the Ontario Energy Board ("OEB"). The allegations made in the OEB Notice involve the sales practices of five sales agents over an 18 month period and specifically concerning 28 specific cases.
Summitt Energy is one of the largest energy retail companies in Ontario, representing over 100,000 customers across the province. Established in 2006 and headquartered in Mississauga, Summitt Energy offers residential and business customers a variety of natural gas and electricity price protection programs. In 2008, Summitt Energy launched the Summitt EverGreen Program, designed to offset greenhouse gas emissions from homes in Canada.
SOURCE Summitt Energy
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