TORONTO, Jan. 11, 2014 /CNW/ - Operations are being affected at Toronto
Pearson due to software outages with the systems that airlines use to
check in passengers. As the check in counters are not functioning
properly, airline staff are checking passengers in manually which is
IT providers are on scene working to rectify the situation as quickly as
possible, but it is expected that check in will continue to be slow
throughout the morning.
We apologize for the inconvenience that this is causing to passengers as
they check in at the airport this morning.
Passengers are being asked to use web check in before they come to the
airport to help alleviate some congestion at the airline check in
counters. Self-service kiosks are working and passengers can use those
for the check in process as well.
Passengers should also leave themselves extra time for the check in
process this morning due to the outage.
The airport authority and the airlines have additional staff on the
floor helping to manage the lines and answer questions as required.
SOURCE: Greater Toronto Airports Authority
For further information:
GTAA Media Office - 416-776-3709