TORONTO, May 26, 2016 /CNW/ - Softchoice, a leading North American technology solutions and managed services company, is thrilled to announce it has once again been named one of the world's top managed service providers on the 2016 MSPmentor 501 list. Softchoice placed 5th on the definitive global ranking of the world's top 501 managed service providers (up from 7th in 2015).
"This result is a testament to our incredible Keystone Managed Services team who continue to bring new and differentiated offerings to market, and who provide world-class support and IT mentorship to our customers 365 days a year," said David MacDonald, Softchoice's President and CEO. "Our growing portfolio is helping our customers to realize the potential of cloud – from Microsoft Azure and Amazon Web Services to Cisco Collaboration Cloud – by filling in the skills gaps needed to manage increasingly complex cloud and hybrid IT environments."
Softchoice's Keystone Managed Services currently support over 30,000 devices globally for Microsoft, Cisco, NetApp, Amazon Web Services, VMware, Dell and EMC technologies. The Keystone portfolio provides a comprehensive support strategy based on a client's unique business requirements and is supported by the Keystone Support Technical Community (KTSC) – an on-shore team that provides 24x7 support and management.
Through Keystone, Softchoice also offers mentorship services for IT managers to help them keep their organizations' technology investments running optimally, and to connect them with top-tier vendor support when issues require escalation. Keystone technicians have a track record of resolving 95 percent of support issues in-house without escalating to the vendor, and resolving 85 percent of issues within the first 24 hours.
Softchoice's move into the Top 5 on the 2016 MSPmentor 501 is the latest acknowledgement of their advanced managed services capabilities, which also includes a CompTIA Managed Services Trustmark (a respected industry credential) and a Cisco Master Service Provider certification for cloud and managed services.
As a leading North American provider of IT solutions and managed services, Softchoice combines the efficiency and reliability of a national IT supplier with the personal touch and technical expertise of a local solutions provider. Softchoice's holistic approach to technology includes solution design, implementation, asset management and cloud services, as well as access to one of the most comprehensive and cost-effective technology distribution networks in North America. With over 1,300 employees, Softchoice manages the technology needs of thousands of corporate and public sector organizations across the United States and Canada.
SOURCE Softchoice Corporation
For further information: Media Contact: Joel Hoidas, Communications Manager, Softchoice, 416-588-9002 ext. 222590, joel.hoidas [at] softchoice.com