Three new options of support services available – designed to limit downtimes and optimize return on investment
ORLANDO, FL, March 16, 2015 /CNW/ - SMART Technologies Inc. (NASDAQ: SMT) (TSX: SMA), a leading provider of collaboration solutions announces a new portfolio of support services for its business customers. SMART Support Services for business will provide customers with peace of mind while maximizing the performance of their SMART solution and optimizing their return on investment.
The new 24/7 global support services will provide customers with a comprehensive solution; offering access to expert support from SMART and Microsoft Lync Experts, guaranteed qualified response times and advance hardware replacement to reduce down time and costs.
Additionally, customers will have access to SMART's support portal, software releases and optional access to proactive monitoring and usage reporting for SMART Room Systems™ for Microsoft® Lync®. Customers can match their unique business needs to the right support package, with 3 levels available: Basic, Elite and Platinum.
"Our customers have invested in SMART business solutions because they want to enhance meeting productivity and effectiveness," says Scott Brown, president, Enterprise, SMART Technologies. "SMART Support Services are designed to ensure SMART business customers get the most from their technology investment with timely resolutions of any issues that arise."
Basic Support features:
- 24/7 access to the SMART solutions knowledge base
- Advanced hardware replacement within 10 days
- Expert remote support during local business hours, anywhere in the world, Monday to Friday
- Subject matter expert response within six hours
Elite features the same as Basic plus:
- Advance hardware replacement within five days
- Expert remote support 24 hours a day on weekdays
- Subject matter expert response within three hours
- Rapid incident escalation if required
Platinum features the same as Elite plus:
- Advanced hardware replacement within three days
- Expert remote support 24/7
- Optional access to a dedicated support manager and regular support review meetings
Pricing and Availability
SMART Support Services for business will be available in April 2015 on all SMART business solutions. The pricing of the support packages is dependent on the products for which they're purchased. For detailed pricing and more information on SMART Support Services, please contact your SMART authorized reseller.
About SMART Solutions for Business
SMART Technologies offer the SMART Visual Collaboration Solution for organizations around the globe. SMART meetings are intuitive, productive and collaborative, whether participants are onsite or remote. The combination of SMART's interactive flat panels and SMART Meeting Pro® software enables meetings that start with the touch of a finger. SMART also offers SMART Room System™ for Microsoft® Lync® and the SMART kapp™ - a new solution that revolutionizes the traditional dry-erase board. To learn more, visit smarttech.com/business.
SMART Technologies Inc. (NASDAQ: SMT, TSX: SMA) is a world leader in collaboration solutions that are redefining the way the world works and learns. We are an innovator in interactive touch technologies and software that inspire collaboration in both education and businesses around the globe. To learn more, visit smarttech.com.
Certain information contained in this press release may constitute forward-looking information or statements. By their very nature, forward-looking information and statements involve inherent risks and uncertainties, both general and specific, and risks that predictions, forecasts, projections and other forward-looking information and statements will not be achieved. We caution readers not to place undue reliance on these statements as a number of important factors could cause the actual results to vary materially from the forward-looking information or statements. We do not assume responsibility for the accuracy and completeness of the forward-looking information or statements. Any forward-looking information and statements contained in this press release are expressly qualified by this cautionary statement.
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SOURCE SMART Technologies Inc.
For further information: Robin Raulf-Sager, Director, Corporate Communications, SMART Technologies Inc., 403.407.4225, RobinRaulf-Sager@smarttech.com