Shoppers Drug Mart Issues Statement Regarding Expired Birth Control Medication (Alesse 21) Dispensed in Western Canada between March 16 and April 1, 2015

TORONTO, April 6, 2015 /CNW/ - Shoppers Drug Mart has identified that a number of patients in British Columbia, Alberta, Saskatchewan and Manitoba received expired birth control medication called Alesse 21 between March 16 and April 1, 2015.

We deeply regret this occurrence and apologize unreservedly to all those affected.

Product affected:

Product
name

DIN

Strength

Pkg format

Lot number

Exp. Date

Alesse 21

02236974

100 µg of
levonorgestrel
and 20µg
ethinyl
estradiol

Blister – 21
tablets

G73720

Sept 2014

 

Action to be taken:

Women from Alberta who were dispensed Alesse 21 between March 16 and April 1, 2015 from the Shoppers Drug Mart locations listed at the end of this statement are urged to check the expiry date on their medication and contact their pharmacy.

As soon as Shoppers became aware that expired Alesse 21 had been dispensed, we called each customer potentially affected by the error directly. We informed them of the mistake, offered to immediately replace the expired product and provided information and counselling. We estimate that approximately 100 customers received the expired product.  We have connected with all patients who were dispensed expired product in British Columbia, Saskatchewan and Manitoba. 

The care of all our patients and their health is the utmost priority for us at Shoppers. Our pharmacists take their professional responsibility to dispense medications very seriously.

In this instance, however, human error at our distribution centre in Calgary resulted in an incorrect data entry to the inventory system. Expired product was then shipped to stores in British Columbia, Alberta, Saskatchewan and Manitoba and dispensed to patients.

Our patients' well-being and trust are of foremost concern and guide our business decisions and processes.  Shoppers Drug Mart has launched a review of its internal protocols to determine how to prevent errors of this kind in future.

The following is a list of remaining locations that may have dispensed expired Alesse 21:

STORE NAME

#

STREET

CITY

PHONE

AIRDRIE

505

MAIN STREET

AIRDRIE

403-948-5858

BRAESIDE SHOPPING CENTRE

1919B

SOUTHLAND DRIVE SW

CALGARY

403-253-1477

LOWER MOUNT ROYAL

815

17TH AVE SW, UNIT 100

CALGARY

403-244-9769

BIG M DRUG MART

3012

17TH AVE. S.E., UNIT #5

CALGARY

403-248-4757

MARLBOROUGH MALL

3800

MEMORIAL DR N.E., UNIT 1231

CALGARY

403-272-2848

MARKET MALL

3625

SHAGANAPPI TRAIL N.W.

CALGARY

403-288-0111

CROWFOOT

28

CROWFOOT TERRACE NW

CALGARY

403-241-8818

SETON SHOPPING CENTRE

19489

SETON CRESCENT SE, UNIT 106

CALGARY

403-279-7726

MARDA LOOP

2067

33RD AVENUE SW

CALGARY

403-685-6807

STADIUM

1941

UXBRIDGE DRIVE NW, UNIT 23

CALGARY

403-289-0208

CHESTERMERE STATION

300

196 CHESTERMERE STATION WAY

CHESTERMERE

403-207-1875

COCHRANE

120

5TH AVENUE WEST, UNIT 100

COCHRANE

403-932-3568

NAMAO

16504

95 STREET NE

EDMONTON

780-456-5557

MAGRATH HEIGHTS

14135

23 AVENUE NW

EDMONTON

780-436-5135

NAMEO CENTRE

15969

97TH STREET NW

EDMONTON

780-473-2813

MACTAGGART

5970

MULLEN WAY NW

EDMONTON

780-435-1782

EDMONTON CITY CENTRE EAST

62

EDMONTON CITY CENTRE EAST

EDMONTON

780-426-7642

SOUTHPOINT SC

9360

SOUTHFORT DRIVE

FORT SASKATCHEWAN

780-998-2236

WAPITI CENTRE

10720

78TH AVENUE

GRANDE PRAIRIE

780-814-9028

LLOYD MALL

5211

44TH STREET, UNIT 200

LLOYDMINSTER

780-875-2031

MEDICINE HAT MALL

3292

DUNMORE RD. S.E.

MEDICINE HAT

403-526-1426

UPTOWNE OLDS

4607

50TH AVENUE

OLDS

403-556-3326

BOWER PLACE MALL

4900

28TH STREET, UNIT 1043

RED DEER

403-343-3355

VILLAGE MALL

6320

50TH AVE, UNIT 1

RED DEER

403-348-8164

SUMMERWOOD SHOPPING CENTRE

20

4005 CLOVER BAR ROAD

SHERWOOD PARK

780-449-3319

 

About Shoppers Drug Mart Corporation
Shoppers Drug Mart Corporation is one of the most recognized and trusted names in Canadian retailing.  The Company is the licensor of full-service retail drug stores operating under the name Shoppers Drug Mart (Pharmaprix in Québec).  With more than 1,250 Shoppers Drug Mart and Pharmaprix stores operating in prime locations in each province and two territories, the Company is one of the most convenient retailers in Canada.  The Company also licenses or owns 50 medical clinic pharmacies operating under the name Shoppers Simply Pharmacy (Pharmaprix Simplement Santé in Québec) and six luxury beauty destinations operating as Murale.  As well, the Company owns and operates 62 Shoppers Home Health Care stores, making it the largest Canadian retailer of home healthcare products and services.  In addition to its retail store network, the Company owns Shoppers Drug Mart Specialty Health Network Inc., a provider of specialty drug distribution, pharmacy and comprehensive patient support services, and MediSystem Technologies Inc., a provider of pharmaceutical products and services to long-term care facilities. Shoppers Drug Mart is a unique and independent operating division of Loblaw Companies Limited.

SOURCE Shoppers Drug Mart Corporation

For further information: Lana Gogas, Manager, Communications and Corporate Affairs, Shoppers Drug Mart, 416.493.1220, ext. 5141, 416.574.4408 mobile, lgogas@shoppersdrugmart.ca

RELATED LINKS
http://www.shoppersdrugmart.ca

Custom Packages

Browse our custom packages or build your own to meet your unique communications needs.

Start today.

CNW Membership

Fill out a CNW membership form or contact us at 1 (877) 269-7890

Learn about CNW services

Request more information about CNW products and services or call us at 1 (877) 269-7890