SHS Services Management Inc. to operate Sears Installed Home
TORONTO, Jan. 8, 2013 /CNW/ - Sears Canada Inc. (TSX: SCC) announced
today that it has entered into a strategic alliance with SHS Services
Management Inc., an Installation Services Org. company, whereby SHS
will operate the Sears installed home improvements business. The
business will continue to operate under the Sears Home Services brand
name. Management of the operation by SHS is expected to take effect on
March 2, 2013.
Sears installed home improvements include HVAC (Heating, Ventilation and
Air Conditioning) products, windows, doors, roofing, home décor, gas
fireplaces, carpet and duct cleaning, and more. The operation includes
82 retail locations and 8 hubs. The value offered to customers will
continue to include Sears Financial credit card special payment offers,
including deferred payments, equal billing, and valuable Sears Club
points as well as Sears Home Services satisfaction guarantee of not
paying for installed home improvements until the customer is satisfied.
"Combining Sears brand, reputation and customer service with SHS's
expertise, processes and technology is expected to significantly grow
the efficiency and viability of the business, while creating an
organization that provides Canadians with a trustworthy, reliable and
affordable alternative in the installed home improvements arena," said
Calvin McDonald, President and Chief Executive Officer, Sears Canada
Inc. "Working with successful organizations who can provide immediate
credibility and continuity to our brands and services is a strategy we
will continue to implement."
It is expected that most Sears associates will transfer over to SHS.
The transition is being planned to be seamless to Sears customers and
of minimal disruption to associates and to the business itself.
"I am thankful to the hundreds of associates who have helped build our
business to where it is today," added Mr. McDonald, "and I wish much
success to those joining the SHS team as they continue to make Sears
Home Services a part of so many homes coast to coast."
Sears Canada is a multi-channel retailer with a network that includes
195 corporate stores, 269 hometown dealer stores, 8 home services
showrooms, over 1,500 catalogue and online merchandise pick-up
locations, 102 Sears Travel offices and a nationwide home maintenance,
repair, and installation network. The Company also publishes Canada's
most extensive general merchandise catalogue and offers shopping online
SOURCE: Sears Canada Inc.
For further information:
Contact for Media:
Sears Canada, Corporate Communications