Relationship will accelerate Enterprise Behavioral Pairing across consumer-focused industries
WASHINGTON, March 24, 2015 /CNW/ - SATMAP, the only real-time enterprise technology solution using "big data" artificial intelligence to pair customers with agents based on behavior, today announced it has entered into a partnership with McKinsey Solutions, a division of McKinsey & Company focused on providing data-driven analytical solutions to global corporations. The strategic alliance will allow McKinsey's worldwide base of clients access to SATMAP's technology as part of a comprehensive enhancement program for contact center performance improvement.
"For decades, the McKinsey name has been synonymous with rigorous analysis and robust expertise. Our partnership with McKinsey Solutions will enable both organizations to dramatically enhance the connections our clients make with their customers, delivering enterprise game-changing and precisely measurable economic benefits in the process," said Zia Chishti, Chairman of the Board, SATMAP.
McKinsey Solutions, part of McKinsey & Company, combines McKinsey's 85 years of industry and functional expertise with software, data, and analytics offerings that enable clients to solve complex problems. "SATMAP's 'enterprise behavioral pairing' of customers and agents delivers tangible benefits to businesses, improving the customer experience, increasing revenues, and reducing business costs," said Greg Phalin, McKinsey Senior Partner. "McKinsey Solutions is thrilled to bring SATMAP's state-of-the-art thinking to our clients."
For more information, visit http://mckinseysolutions.com/solutions/satmap.aspx.
About SATMAP INC.
SATMAP (www.satmapinc.com) is the only enterprise technology that optimizes call outcomes by matching agents with callers based on behavior in real time. SATMAP uses artificial intelligence based data analytics and pattern recognition technology to deliver enhanced contact center interactions that raise revenue, reduce costs, and improve customer experience. To date, SATMAP has optimized more than one billion interactions between customers and agents across more than 150 client programs in ten countries. Headquartered in Washington, DC, SATMAP has offices worldwide.
SOURCE SATMAP Inc.
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