Redknee's Converged Billing and Customer Care Platform Expands Leading
Retailer's Brand Loyalty Strategy
TORONTO, Nov. 27, 2013 /CNW/ - Redknee Solutions Inc. (TSX:RKN), a leading provider of business-critical billing and charging software
for communications service providers, is pleased to announce that one
of the largest retailers in the Americas is leveraging Redknee's
cloud-based converged billing and customer care platform. Redknee's
platform is supporting the retailer to offer communications services to
the market as part of its strategy to increase brand loyalty with its
existing customer base. This multi-year term license contract
demonstrates the increasing demand for Redknee's Software as a Service
(SaaS) and cloud-based billing and customer care solutions.
Redknee's converged billing and customer care solution provides service
providers with an innovative platform that enables fast time to market
to launch new services, while minimizing the investment risk with low
initial setup costs. The solution is enabling the retailer to launch a
new MVNO quickly and effectively and to enrich the experience of its
customers, through differentiated offers, personalized promotions and
Lucas Skoczkowski, Redknee's CEO, commented:
"The launch of Redknee's converged billing and customer care solution
with this leading retailer reinforces Redknee's expertise in enabling
new entrants to quickly launch new services with a low-risk investment
strategy to advance the customer experience. At Redknee, we will
continue to invest in developing cloud-based and on-premise real-time
monetization and subscriber management software solutions that enable
service providers to advance the customer experience, generate new
revenue streams and grow profitability."
With out-of-the-box functionality including dealer portal, innovative
self-care solutions, customer care support and access to hundreds of
promotions and pricing plans, the service provider can also utilize the
integrated promotions engine along with powerful business intelligence
and analytics to gain deeper insight into subscriber usage. The
real-time solution will enable the service provider to quickly launch
targeted promotions and services, up-sell and cross-sell, and deliver
an enhanced subscriber experience. In addition, the solution's advanced
CRM capabilities built on Microsoft's Dynamics CRM, enables the service
provider to integrate with the retail brand to drive customer loyalty
and revenue through cross-store promotions, incentives and rewards.
For more information about Redknee and its solutions, please go to www.redknee.com.
Certain statements in this document may constitute "forward-looking"
statements which involve known and unknown risks, uncertainties and
other factors which may cause our actual results, performance or
achievements, or industry results, to be materially different from any
future results, performance or achievements expressed or implied by
such forward-looking statements. When used in this document, such
statements use such words as "may," "will," "expect," "continue,"
"believe," "plan," "intend," "would," "could," "should," "anticipate"
and other similar terminology. Forward-looking statements are provided
for the purpose of providing information about management's current
expectations and plans relating to the future. Persons reading this
news release are cautioned that such information may not be appropriate
for other purposes.
Such forward-looking statements include the statements regarding
financial and other projections as well as statements regarding
Redknee's future plans, objectives or performance for the current
period and subsequent periods and regarding the markets for our
products. These statements reflect current assumptions and expectations
regarding future events and operating performance and speak only as of
the date of this document. Forward-looking statements involve
significant risks and uncertainties, should not be read as guarantees
of future performance or results, and will not necessarily be accurate
indications of whether or not such results will be achieved. A number
of factors could cause actual results to vary significantly from the
results discussed in the forward-looking statements, including, but not
limited to, the inability of Redknee's products to perform as expected,
a material adverse change in the affairs of Redknee, and the factors
discussed under the "Risk Factors" section of Redknee's most recently
filed AIF which is available on SEDAR at www.sedar.com and on Redknee's web-site at www.redknee.com. Other unknown or unpredictable factors or underlying assumptions
subsequently proving to be incorrect could cause actual results to
differ materially from those in the forward-looking statements.
Although the forward-looking statements contained in this document are
based upon what Redknee believes are reasonable assumptions, Redknee
cannot assure investors that our actual results will be consistent with
these forward-looking statements. Redknee assumes no obligation to
update or revise these forward-looking statements to reflect new events
or circumstances, except as required by securities law.
Redknee is a leading global provider of innovative communication
software products, solutions and services. Redknee's award-winning
solutions enable service providers to monetize new services, business
models and content and to deliver a comprehensive customer experience -
through either SaaS or on-premise based solutions. Redknee's revenue
and subscriber management platform provides innovative converged
billing, charging, customer care, and payments solutions for voice,
messaging and data services to over 200 service providers in over 90
countries. Established in 1999, Redknee Solutions Inc. (TSX: RKN) is
the parent of the wholly-owned operating subsidiary Redknee Inc. and
its various subsidiaries. References to Redknee refer to the combined
operations of those entities. For more information about Redknee and
its solutions, please go to www.redknee.com.
SOURCE: Redknee Solutions Inc.
For further information:
Ashleigh Young, Corporate Communications
+1 905 625 2733
T: (416) 815-0700 ext. 278
T: (416) 815-0700 ext. 253