TORONTO, April 11, 2013 /CNW/ - RBC today issued the following open letter to Canadians to appear in
Friday's national papers.
An Open Letter to Canadians
RBC has been in the news this week in a way no company ever wants to be.
The recent debate about an outsourcing arrangement for some technology
services has raised important questions.
While we are compliant with the regulations, the debate has been about
something else. The question for many people is not about doing only
what the rules require - it's about doing what employees, clients,
shareholders and Canadians expect of RBC. And that's something we take
very much to heart.
Despite our best efforts, we don't always meet everyone's expectations,
and when we get it wrong you are quick to tell us. You have my
assurance that I'm listening and we are making the following
First, I want to apologize to the employees affected by this outsourcing
arrangement as we should have been more sensitive and helpful to them.
All will be offered comparable job opportunities within the bank.
Second, we are reviewing our supplier arrangements and policies with a
continued focus on Canadian jobs and prosperity, balancing our desire
to be both a successful business and a leading corporate citizen.
Third, our Canadian client call centres are located in Canada and
support our domestic and our U.S. business, and they will remain in
Fourth, we are preparing a new initiative aimed at helping young people
gain an important first work experience in our company, which we will
announce in the weeks ahead.
RBC proudly employs over 57,000 people in Canada. Over the last four
years, despite a challenging global economy, we added almost 3,000
full-time jobs in Canada. We also hire over 2,000 youth in Canada each
year and we support thousands more jobs through the purchases we make
from Canadian suppliers. As we continue to grow, so will the number of
jobs for Canadians.
RBC opened for business in 1864 and we have worked hard since then to
earn the confidence and support of the community. Today, we remain
every bit as committed to earning the right to be our clients' first
choice, providing rewarding careers for our employees, delivering
returns to shareholders who invest with us, and supporting the
communities in which we are privileged to operate.
I'd like to close by thanking our employees, clients, shareholders and
community partners for your input and continued support.
President and Chief Executive Officer,
Royal Bank of Canada
For further information:
Rina Cortese, RBC Media Relations, 416 974-5506
Jason Graham, RBC Media Relations, 416 974-8810