RBC Insurance helping Canadians manage their healthcare needs

RBC Insurance Partners with Medical Confidence for One-on-One Client Support and Advocacy Leading to Quicker Recovery Times

TORONTO, Dec. 8, 2016 /CNW/ - Nobody can ever be fully prepared to receive that unwelcome medical diagnosis that leaves patients in shock and scared for the future. It can all be overwhelming, leaving patients emotionally and physically drained. To help Canadians with their healthcare challenges, RBC Insurance has partnered with Medical Confidence to directly offer our clients tailored support to help them get back on their feet as soon as possible.

This is the latest step in RBC Insurance's focus on providing valuable programs to help clients manage their healthcare needs so they recover faster. With Medical Confidence, RBC Insurance clients will receive support for their healthcare needs including: healthcare navigation, one-on-one support from a registered nurse, guidance and support in finding ideal and available treating specialists, assisting them through the referral process, scheduling appointments, and preparing them for their appointments.

"RBC Insurance's partnership with Medical Confidence is all about helping our clients when they need us the most," said Cathy Preston, vice-president, individual markets, RBC Insurance. "We see clients unable to work or even manage their daily activities as they struggle with their medical conditions. By actively getting involved and providing hands on support and guidance, we are reducing recovery times and patients are more engaged in their treatment and overall health."

Tailored Support For Clients
By offering this program, RBC Insurance clients who need support will receive help in accessing over 6,000 specialists across the country covering the full spectrum of healthcare conditions such as cancer, diabetes, arthritis, surgeries, coronary disease and orthopedics. This tailored medical support is available to RBC Insurance individual disability and critical illness policyholders and group short and long term disability clients.

"The majority of Canadians do not know what to do or where to turn when faced with a serious medical condition. The ever increasing wait times have become the norm, making it challenging even for primary care practitioners to find an available specialist," said Angela Johnson, president of Medical Confidence. "We are delighted to be teaming with RBC Insurance. Through an innovative navigation platform we provide RBC clients a customized and caring approach to obtaining the right treatment at the right time. The result is reduced wait times and improved outcomes for patients."

About Medical Confidence
Medical Confidence is an innovative Canadian healthcare navigation provider. Its mission is to EMPOWER healthcare consumers so that they have the information and access to the ideal physician specialists for their medical condition when they need it the most. Medical Confidence is fully aligned with the Canadian Health Act, and works in partnership with patients, physician specialists and primary care practitioners. Using its coast to coast network of more than 6,000 physician specialists, they help provide individuals with timely access to specialists who offer the shortest possible wait time and the ideal skill set to diagnose and treat the patient's condition. For more information, please visit medicalconfidence.com.

About RBC Insurance
RBC Insurance® offers a wide range of life, health, home, auto, travel, wealth and reinsurance advice and solutions, as well as creditor and business insurance services to individual, business and group clients. RBC Insurance is the brand name for the insurance operating entities of Royal Bank of Canada, one of North America's leading diversified financial services companies. RBC Insurance is among the largest Canadian bank-owned insurance organizations, with approximately 2,500 employees who serve more than four million clients globally. For more information, please visit rbcinsurance.com.

SOURCE RBC Insurance

For further information: Greg Skinner, RBC Corporate Communications, 416-294-5579, greg.skinner@rbc.com; Angela Johnson, President of Medical Confidence, 289-201-1583, ajohnson@medicalconfidence.com


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