RBC encourages clients affected by post tropical storm Arthur to visit or call their branch for specialized help

FREDERICTON, July 17, 2014 /CNW Telbec/ - RBC today announced that special considerations may be made for clients affected by post tropical storm Arthur.  It also announced a $10,000 donation to the Canadian Red Cross Disaster Management Operations. 

"After days without power and significant damage to their properties, many people are facing special financial challenges as a result of post tropical storm Arthur.  We understand and can help," said Colin Krulicki, RBC Regional Vice President, Western N.B. "Our professional, knowledgeable staff can provide quality advice and assistance to ensure those affected by the hurricane make decisions that are right for their personal circumstances."

Clients whose financial situation was affected by the storm are encouraged to visit or call their personal banker or business account manager. Options might include skipping or deferring mortgage or loan payments, or extending credit services.  The bank will also reimburse RBC overdraft charges or interest charges due to late deposits or late RBC bank-related payments resulting from the storm and power outage. "Every client's situation is different so we like to steer away from blanket solutions," said Krulicki.  "Personalized advice ensures that clients have solutions that are customized for them and for their individual conditions."  

In addition to getting their finances in order, many people are also still managing through the day to day impacts caused by Arthur and are calling on the services of organizations like the Canadian Red Cross.  Recognizing this, RBC has made a $7,000 donation to the Canadian Red Cross disaster management efforts in Western N.B.  Another $3,000 will be directed to South West N.S. and the Annapolis Valley, N.S.   RBC, a corporate partner in the Canadian Red Cross Ready When the Time Comes program, also freed up trained staff to work with the Red Cross last week.  Three RBC staff from Western N.B. were part of this volunteer effort.

In New Brunswick, RBC has almost 1,100 people in 29 units and one advice centre serving over 271,000 customers in the province. Last year RBC gave almost $3.2 million to non-profit organizations and causes throughout the Atlantic region, more than $790,000 of which was directed to New Brunswick.

Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management services, insurance, investor services and capital markets products and services on a global basis. We employ approximately 79,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 42 other countries. For more information, please visit rbc.com.

RBC supports a broad range of community initiatives through donations, sponsorships and employee volunteer activities. In 2013, we contributed more than $104 million to causes worldwide, including donations and community investments of more than $69 million and $35 million in sponsorships. Learn more at www.rbc.com/community-sustainability.


SOURCE: RBC Royal Bank

For further information: Lori Smith, Manager, Public Affairs, Atlantic Canada, RBC Royal Bank, Tel: 902-421-8121


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