TORONTO, Sept. 14 /CNW/ - RBC Dexia Investor Services today announced that its Canadian operations have been awarded Top-Rated status in Global Custodian magazine's 2009 Agent Banks in Major Markets Survey. The annual survey, currently in its twenty-first year, measures the quality of services that custodians provide to their clients.
RBC Dexia is the only provider in the Canadian market to achieve Top-Rated status across all three of the survey's categories (Leading Clients, Cross-Border and Domestic). The company has won Top-Rated status in the prestigious Leading Clients segment since its introduction and Top-Rated status for domestic services in Canada since the company's inception in 2006.
This also marks the fourth consecutive year that RBC Dexia has achieved Top-Rated status for its domestic services in Spain.
Clients responding to the survey praised RBC Dexia's client service: "RBC Dexia relationship management has shown dedication and focus to meet our requirements," said a leading client. "They have been able to understand our needs". "An excellent team" is the verdict of another.
"We are absolutely delighted to have been recognized as the Top-Rated provider for the quality of our custody services on two separate continents," said José Placido, Chief Executive Officer of RBC Dexia. "This survey is of particular importance to our organization because the results are voted on by our clients. Their positive feedback is a strong endorsement of the quality of our service. In a highly competitive industry, and in a period of challenging market conditions, this achievement underscores the commitment, expertise and dedication of our employees."
The complete survey results can be found in the fall issue of Global Custodian.
The 2009 Agent Banks in Major Markets Survey is just one of the recent surveys in which RBC Dexia has achieved outstanding results. RBC Dexia was also voted the top global custodian for a record sixth consecutive year in the Global Investor 2009 Global Custody Survey. The company was also named Global Custody: Client Relationship Manager of the Year in ICFA's 2009 Global Awards.
About RBC Dexia Investor Services
RBC Dexia Investor Services offers a complete range of investor services to institutions worldwide. Our unique offshore and onshore solutions, combined with the expertise of our 5,500 professionals in 16 markets, help clients grow their business and sustain enhanced performance through efficiency improvements and robust risk management processes. Equally-owned by RBC and Dexia, the company ranks among the world's top 10 global custodians with USD 2.0 trillion in client assets under administration.
RBC Dexia Investor Services Limited is a holding company that provides strategic direction and management oversight to its affiliates, including RBC Dexia Investor Services Bank S.A., a credit institution licensed in Luxembourg by the Commission de Surveillance du Secteur Financier and the Ministry of Finance. All are licensed users of the RBC trademark (a registered trademark of Royal Bank of Canada) and Dexia trademark (a registered mark of Dexia Crédit Local) and conduct their global custody and investment administration business under the RBC Dexia Investor Services brand name.
SOURCE RBC Investor & Treasury Services
For further information: For further information: Alex Clelland, London, +44 (0)20 7002 2009