TORONTO, June 15 /CNW/ - For the second consecutive year, Raymond James Ltd. has ranked highest in investor satisfaction among Canadian full service brokerage firms according to the J.D. Power and Associates 2010 Full Service Investor Satisfaction Study SM.
"We are honoured that our clients' have once again awarded us this tremendous rating," said Paul Allison, Chairman and Chief Executive Officer of Raymond James Ltd. "It speaks to the incredible client focus that underscores the day-to-day efforts of our 440 Financial Advisors across Canada, as well as other Branch Associates and colleagues throughout the firm. We are both humbled and grateful for the faith our clients continue to place in Raymond James."
The study measures overall satisfaction with full-service investment firms based on the following factors (in order of importance): Investment Advisors; Account Offerings; Investment Performance; Account Information; Fees; Website and Problem Resolution. Raymond James achieved the highest scores in four of the seven key drivers of investor satisfaction: Investment Advisor, Investment performance, Account Offerings and Fees. Raymond James garnered a final tally of 759, based on a 1,000 point scale, a 12 point improvement over last year's rating of 747.
"Putting our clients first continues to be the foundation on which we are building Raymond James in Canada and across our global network," added Allison. "While this award mainly reflects the hard work and dedication of our Financial Advisors, all of our colleagues across the firm share in this tremendous achievement."
About Raymond James Limited
Raymond James Ltd. is the Canadian arm of Raymond James Financial, Inc., one of North America's leading full service investment dealers. Raymond James was established in 1962 on the principle of always putting the needs of clients first. Today, this principle remains the foundation on which the firm continues to serve individual and institutional investors, as well as corporate issuers. Approximately 1.9 million individuals and their families across North America entrust their investment needs to Raymond James representing more than $242 billion in client assets under administration.
Raymond James Ltd. has more than 900 associates, including 440 Financial Advisors, serving Canadian investors out of 100 offices across the country. For more information, please visit www.raymondjames.ca.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies."
SOURCE Raymond James Ltd.
For further information: For further information: F. Peter Kahnert Senior Vice President, Corporate Communications & Marketing, Raymond James Ltd., Tel: (416) 777-7063, peter.Kahnert@raymondjames.ca; Raymond James Ltd., 5300-40 King Street west, Scotia Plaza, Toronto, Ontario M5H 3Y2, 416-777-7000 Phone, 416-777-7020 Fax, Member of Canadian Investor Protection Fund