End-to-end contact center and IP telephony infrastructure management expected to generate significant efficiency gains and help deliver industry-leading customer service
MONTREAL, Dec. 8, 2015 /CNW Telbec/ - Quovim C3, a provider of contact center software, multi-channel communications solutions and consulting services, today announced a new client implementation with Universitas, a provider of registered education savings plans (RESPs).
Quovim C3 is implementing a hosted unified communications (UC) and contact center solution. Based on Interactive Intelligence's Customer Interaction Center (CIC) platform, it will streamline communications for the entire organization, including customer service agents (inbound calls) and administrative staff. As a hosted solution, all hardware will be housed at a data center and the entire infrastructure will be administered by the Quovim C3 team.
"As a non-profit organization managing over $1 billion in assets for some 360,000 subscribers and beneficiaries, offering the highest quality customer service is a top priority and essential to our operations," says Pierre Girard, Director of IT Operations, Universitas. "The implementation of this completely scalable state-of-the-art multi-channel communications platform will certainly be an asset to our organization, giving us the means to deliver industry-leading customer service. Working closely with Quovim C3 allows us to focus on our core business, while knowing that our communications infrastructure is being managed by seasoned professionals."
"We are very pleased to be working with Universitas," adds Pierre Lemoine, President and Co-Founder, Quovim C3. "Our consulting process is very detailed and it gives us the chance to truly understand our clients' requirements and preferences. By providing a single point of contact, leveraging our in-house expertise and using leading platforms, including Interactive Intelligence's CIC, we are able to deliver tailor-made contact center solutions that enhance the customer experience and contribute to our clients' growth and success."
About Quovim C3
Quovim C3 provides complete contact center solutions, support and personalized consulting services that enable organizations to optimize client communications. An Elite Interactive Intelligence Partner, Quovim C3 delivers custom solutions and expert guidance throughout the business planning and implementation process. Organizations with service, distribution and retail centers benefit from greater clarity in their operations that generate cost-savings and strengthen customer relationships. Quovim C3 transforms customer interactions into long-term profitable relationships. For more information, please visit www.QuovimC3.com.
Universitas is and has been a pillar and leader of the RESP industry since 1964. For over 50 years, the organization has been dedicated to promoting education savings by offering Canadian families RESPs adapted to their needs. As a non-profit organization, all efforts are concentrated on providing students with the highest possible educational assistance payments (EAPs). With over $550 million paid out as EAPs and returned savings (as at Dec. 31, 2014), Universitas has helped hundreds of thousands of students pursue their post-secondary education, and more importantly, their dreams. For more information, visit www.universitas.ca.
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SOURCE Quovim C3
For further information: Mark Lowe, PRagmatic Communications, For Quovim C3, email@example.com, (514) 499-9632, (514) 576-2519