TORONTO, Jan. 6, 2014 /CNW/ - The Ontario Board of Funeral Services
(BOFS) today ordered an immediate suspension of the funeral
establishment licences granted to Benisasia Funeral Home Inc.,
operating at 3263 Derry Road East, Mississauga, Ontario, and Benisasia
Funeral Home Inc., Queen Street Chapel, operating at 1357 Queen Street
West, Toronto, Ontario.
The decision of the BOFS means that the funeral homes may no longer
provide funeral services effective immediately.
At the same time, the BOFS has issued a Notice of Proposal under the Funeral, Burial and Cremation Services Act (2002) to permanently revoke the licences of the two funeral establishments.
The funeral establishments may appeal both the immediate suspension and
the notice to revoke licences to the Licence Appeal Tribunal. The
allegations prompting the suspension and notice to revoke the two
funeral home licences can be disclosed to the public as part of the
The BOFS actions come after a lengthy investigation into the operating
practices of the two Benisasia funeral homes and the investigation is
"The BOFS take its role of protecting consumers very seriously and we
are acting in the public interest today," said BOFS Registrar Doug
The decision to suspend operations and revoke a licence of a funeral
home is rare in an industry with an exemplary record of compliance. In
2011 and 2012, the BOFS reported more than a 93 percent compliance rate
of inspected funeral establishments. Less than 2 percent were subject
to any action for non-compliance.
The BOFS is also taking steps to ensure all funerals currently under
contract with the Benisasia Funeral Homes will be honoured and managed
by a team of qualified funeral directors.
"We know this is a very difficult time for families and loved ones. We
will make every effort to ensure that there is no disruption to funeral
services for the public."
The BOFS is appealing to members of the public that have a prepaid
contract with the Benisasia Funeral Homes, or have cremated remains
under the care of the Benisasia Funeral Homes to please contact the
BOFS immediately at:
Toll Free: 1-800-387-4458
Ontario has 581 funeral establishments served by 2,775 funeral directors. The Board of Funeral Services was enacted by
legislation and is the governing body that regulates the practices of
funeral directors, funeral service establishments and related services
to protect the interest of Ontario consumers.
SOURCE: Board of Funeral Services
For further information:
Doug Simpson, BOFS Registrar
Board of Funeral Services
2810-777 Bay Street, Box 117
Toronto, ON M5G 2C8
Toll Free: 1-800-387-4458