OTTAWA, June 11, 2014 /CNW/ - The Agency is launching new dispute
adjudication rules and a new website to provide more user-friendly,
transparent and timely service to Canadians.
The new Rules will make dispute adjudication processes faster, more
transparent and more predictable. The improvements in the Rules reflect
feedback from client surveys and consultations indicating a need for
faster service and clearer, plain language information on how the
Agency resolves disputes. In addition, an innovative, interactive
annotation to the Rules gives people easy access to all the information
and tools needed to participate effectively in dispute proceedings.
The revamped website supports the new Rules with a completely
reorganized structure and user-friendly web tools, informed by
extensive usability testing. And - for the first time ever - users can
file adjudication disputes and upload documents electronically. The new
rules and web tools will help people who wish to use adjudication
services but who are not familiar with legal processes, as well as
clients and stakeholders who appear more regularly before the Agency.
As a quasi-judicial tribunal, the Agency resolves disputes related to
the national transportation system.
Adjudication is a formal, court-like process used to resolve disputes,
where parties present written arguments and evidence to a Panel of one
or more Agency Members, who act like judges.
"I'm proud of the way our new Rules and website will increase access to
administrative justice," said Geoffrey Hare, Chair and CEO of the
Canadian Transportation Agency. "Our clients told us they wanted
clearer information and faster, streamlined service - we've listened
and now we have delivered."
SOURCE: Canadian Transportation Agency
For further information:
News Media Enquiries, Canadian Transportation Agency, firstname.lastname@example.org, 819-934-3448.