Positive satisfaction ratings given for overall end-user satisfaction, product implementation, and effectiveness in help desk support
TORONTO, Aug. 5, 2015 /CNW/ -- Longview Solutions, a leading provider of corporate performance management (CPM), corporate tax, and business intelligence (BI) solutions, today announced it has received positive satisfaction ratings among CPM vendors in Gartner's recent User Survey entitled "Survey Analysis: References Rate their CPM Vendors."
"Customer experience and satisfaction are critical success factors in every implementation," said John Power, CEO, Longview Solutions. "We are proud to have received positive feedback from our end users in the areas of overall customer satisfaction, product implementation, and effectiveness in help desk support. I believe these are three important considerations when evaluating a CPM vendor as a portion of vendor satisfaction of references and further believe our customer satisfaction in these areas is a testament to our commitment to our customers and the end-to-end service we stand for."
The report, which surveyed 449 customer references sourced from 17 corporate performance management vendors, provides valuable insights for CPM strategists assessing vendors' solutions. Longview Solutions believes its positive customer ratings for overall satisfaction, product implementation and effectiveness in help desk support indicates strength in customer service, which supports the many easy-to-use functional and reporting capabilities of its CPM product suite.
"We are pleased to see we have received among the top three number of user respondents for this survey, and the highest number of respondents from large, complex organizations," continued Power. "I am grateful that our customers have taken the time to share their experiences in this survey. We believe it speaks to the strong partnership we have cultivated with our customers to ensure they get maximum value from their investment."
This is the second time in as many months this year that Longview Solutions customers have voiced their satisfaction with the company and its CPM product suite, recently naming Longview Solutions a top provider of business performance management software in the 2015 BPM Pulse report.
About Longview Solutions
Founded in 1994, Longview Solutions provides corporate performance management (CPM), corporate tax, and business intelligence (BI) solutions to enterprises across industries worldwide. The company's flagship product, Longview 7, is a unified, scalable platform that automates the following financial processes: financial planning, budgeting, forecasting, modeling, disclosure management, statutory consolidation, management reporting, profitability analytics, tax data collection, tax provision/reporting, tax planning, or any combination thereof. Together with arcplan 8, the power behind its BI solution, Longview Solutions has helped hundreds of Fortune 1000 and FTSE 100 companies create a single-source system to better manage their businesses and significantly improve data integrity, decision-making, visibility, and financial transparency. For more information, please visit www.longview.com.
Gartner, Survey Analysis: References Rate Their CPM Vendors in Gartner's User Survey, Christopher Iervolino, John E. Van Decker, 17 June 2015
SOURCE Longview Solutions