Presentation of Kids Help Phone's Live Chat service and new mobile app
MONTRÉAL, Nov. 20, 2013 /CNW/ - This morning, during national Bullying
Awareness Week, Kids Help Phone unveiled its new mobile app, Always
there, along with its innovative Live Chat counselling service. With
bullying increasingly prevalent on the Web and in social media, not to
mention the many other challenges young people face today, these two
new services clearly reflect Kids Help Phone's ongoing support of young
people's mental health and well-being.
"All young people need trusted adults in their lives to talk to, and
Kids Help Phone has always provided that supportive ear. But we've also
come to understand that the way in which we listen to them needs to be
increasingly versatile," says Kids Help Phone President and CEO Sharon
Wood. "Our new Always there app, for example, lets youth access key
information as well as our core counselling services in an easy,
user-friendly and confidential manner. The app also has an exclusive
feature, Feelings Log, which allows them to also keep a daily log of
their emotions, so they can notice patterns and changes over time."
"Statistics clearly show that making effective use of technological
innovations is a critical and important way to support the young people
who need us," adds Alain Johnson, Clinical Director with Kids Help
Phone. "For example, our recently launched Live Chat counselling
service is already proving extremely popular among young Quebecers;
over the last few months, 14% of all counselling requests received from
young people in Québec were for the chat service."
Kids Help Phone also released the results of its recent Proof Positive
service evaluation at the event. This rigorous and comprehensive
research evaluated both the organization's phone and Live Chat pilot
counselling services, and showed that Kids Help Phone is making a
significant impact on young people's mental health and well-being.
Among the results: 87% of callers in the phone evaluation experienced a
reduction in their level of distress (an average drop of 2.5 points on
a 7-point scale) after speaking with a Kids Help Phone counsellor,
while 75% of those who used Live Chat also experienced a significant
reduction in this area (an average decrease of 1.5 points on a 7-point
scale). Another finding was that many young people keep coming back to
Kids Help Phone: about half of the young people contacting the
organization through chat or by phone had done so between 2 and 10
times previously, an indicator that they trusted the service and found
it helpful. For more information or to read the full research report,
please visit kidshelpphone.ca/proofpositive.
"Young people deal with some difficult issues, and we are very happy to
have done this research to show our service is making a significant
difference for them," adds Ms. Wood. "With more and more young people
coming to Kids Help Phone all the time, we need the support of generous
donors now more than ever before. We are therefore extremely grateful
for the support we have received from our donors, which in particular
allows us to stay on the leading-edge of technology to meet young
people's evolving needs."
At the event, Kids Help Phone was presented with two major gifts. Sophie
Desmarais announced a multi-year donation of $500,000, a gift that will
be allocated to enhancing Kids Help Phone's service by increasing the
hours of Live Chat counsellors' availability. In addition, the J.W.
McConnell Family Foundation announced a gift of $879,000, which is also
being used to support Live Chat.
About Kids Help Phone/Jeunesse, J'écoute (kidshelpphone.ca)
Kids Help Phone/Jeunesse, J'écoute is a Canadian and world leader, known
for its expertise in providing vital, innovative counselling services
to children and youth. Since 1989 we have offered children, teens and
young adults in Canada a critical lifeline of hope and support, through
our free, anonymous and confidential service. Our professional
counsellors support the mental health and well-being of young people
ages five to 20, in urban, rural, and remote communities, by providing
one-on-one counselling, information and resources by phone and online.
Our internationally recognized, award-winning websites are considered a
model of child-focused interactive design, and offer online counseling
forums and engaging, therapeutic games, tools and information to
encourage resilience and self-care. A community-based national charity,
Kids Help Phone receives no guaranteed ongoing financial support from
government or any large funder and relies on community and corporate
support to keep our essential service available. We're there for the
6.5 million young people in Canada, 24 hours a day, 365 days a year, in
English and in French.
Image with caption: "From left to right: Sharon Wood, President and CEO, Kids Help Phone; Étienne Boulay, former Montreal Alouettes player and Alain Johnson, Clinical Director, Kids Help Phone, are surrounded by Students from the Armand-Corbeil school. (CNW Group/Kids Help Phone)". Image available at: http://photos.newswire.ca/images/download/20131120_C9101_PHOTO_EN_33619.jpg
SOURCE: Kids Help Phone
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