Intercon Messaging Earns CAM-X 2016 Call Centre Award of Distinction

Outstanding Service Brings National Award


GRIMSBY, ON, Oct. 7, 2016 /CNW/ - Intercon Messaging Inc. of Drayton Valley, AB has been honoured with the prestigious 2016 Call Centre Award of Distinction by the Canadian Call Management Association (CAM-X).  The Industry's Trade Association for providers of Call Centre Services including Inbound Order Desk/Help Desk and Web Enabled customer assistance has recognized Intercon Messaging Inc. for their outstanding achievement at their 52nd Annual Convention, held recently at the Chateau Laurier, Quebec City, QC.

The Call Centre Award of Distinction was created in response to overwhelming requests by Call Centres across North America for a tool to measure the skills of their professional Call Centre Agents on the job.  After six months of testing, independent panels of judges score call-handling skills for "enhanced service" applications.  The focus is on customer relationship management (CRM), courtesy, etiquette, the use of proper call techniques, as well as response time and accuracy.  These are all cornerstones of the Call Management Industry.

"14 years ago, CAM-X introduced the Award of Distinction to the Call Center industry as a tool for independent assessment of the quality of service delivery.  We are so pleased that Intercon Messaging Inc. has proven its commitment to excellence by its participation in this program, and are delighted that they have earned this prestigious distinction.  Intercon Messaging Inc. has proven their excellent grasp of the extraordinary service levels necessary to satisfy such diverse and complex accounts."

The Canadian Call Management Association congratulates the management and staff of Intercon Messaging Inc. for their significant achievement.

About CAM-X:  CAM-X is a Canadian based trade Association for the Call Management industry which includes call centres, telephone answering services, telemarketing services, and other communication services.  Their goal is to contribute to their members' profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.


 

SOURCE Canadian Call Management Association

For further information: Linda Osip, (800) 896-1054

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