IKEA urges customers who have a HYBY and LOCK ceiling lamp to immediately remove it and bring it back to any IKEA store where they will receive a full refund.
BURLINGTON, ON, Feb. 9, 2016 /CNW/ - IKEA Canada has initiated a recall of the HYBY and LOCK lamps. IKEA has received customer reports of ceiling lamp glass shades falling, there have been no reports of injury in Canada.
At IKEA, the safety and security of everyone who comes into contact with our products is of the utmost importance. All our products are tested to and comply with applicable testing standards and legislation. In spite of this we have received reports that LOCK and HYBY ceiling lamps have fallen. In order to safeguard customers we are recalling the products for a full refund.
The HYBY and LOCK ceiling lamps have been sold on all IKEA markets, LOCK since 2002 and HYBY since 2012.
Customers should return their HYBY and LOCK ceiling lamps at the Returns & Exchange department at their local IKEA store or call IKEA Customer Service toll-free, 1-800-661-9807 for a full refund. Proof of purchase (receipt) is not required by IKEA for this recall.
ABOUT IKEA CANADA
IKEA is a leading home furnishing retailer with 375 stores in more than 50 countries worldwide, which are visited by 884 million people every year. IKEA Canada has 12 stores, an eCommerce virtual store, Pick-Up and Order Points in Quebec City, QC and London, Ontario with four additional Pick-Up and Order Points opening spring 2016. Last year, IKEA Canada welcomed 25 million visitors to its stores and 75 million visitors to the IKEA.ca website. Founded in 1943, IKEA's business philosophy is to offer a wide range of products of good design and function at prices so low, the majority of people can afford them. For more information on IKEA, please visit: www.IKEA.ca
SOURCE IKEA Canada
For further information: IKEA CANADA, Stephanie Kerr, Corporate Press Officer, stephanie.kerr@IKEA.com