IKEA urges customers who have a GOTHEM lamp to immediately stop using it and to bring it back to any IKEA store for a full refund.
BURLINGTON, ON, March 17, 2016 /CNW/ - IKEA Canada is recalling all GOTHEM floor and table lamps due to the risk of electric shock, after some examples of damaged cables in the lamps have been found. Damaged cables can lead to the metal body of the lamp becoming electrically live and thereby being a safety hazard. IKEA has not received any reports of injuries.
At IKEA, the safety and security of everyone who comes into contact with our products is of the utmost importance. Our products are tested to and comply with applicable testing standards and legislation. In spite of this we have received three reports of electric shocks potentially caused by the product. In order to safeguard customers we are recalling the products for a full refund.
Even if the lamp is working, IKEA urges all customers that have a GOTHEM lamp to immediately stop using it and to return it to any IKEA store for a full refund.
All three models of GOTHEM lamps – two table lamps and one floor lamp – are affected by the recall.
The GOTHEM lamps have been sold on all IKEA markets since October 2015.
Customers should return their GOTHEM lamps at the Returns & Exchange department at any IKEA store or call IKEA Customer Service toll-free, 1-800-661-9807 for a full refund. Proof of purchase (receipt) is not required by IKEA for this recall.
ABOUT IKEA CANADA
IKEA is a leading home furnishing retailer with 375 stores in more than 50 countries worldwide, which are visited by 884 million people every year. IKEA Canada has 12 stores, with recently announced plans to open a 13th store in Halifax, Nova Scotia in late 2017, an eCommerce virtual store, Pick-Up and Order Points in Quebec City, Quebec and London, Whitby and St.Catharines, Ontario with two additional Pick-Up and Order Points opening spring 2016. Last year, IKEA Canada welcomed 25 million visitors to its stores and 75 million visitors to the IKEA.ca website. Founded in 1943, IKEA's business philosophy is to offer a wide range of products of good design and function at prices so low, the majority of people can afford them. For more information on IKEA, please visit: www.IKEA.ca.
SOURCE IKEA Canada
For further information: IKEA CANADA: Stephanie Kerr, Corporate Press Officer, stephanie.kerr@IKEA.com