Ice storm update

TORONTO, Dec. 24, 2013 /CNW/ - Hydro One crews continue to work to restore power to as many customers as possible today, but some customers will be without power overnight. Currently there are still over 39,000 affected customers.

Some of the major areas affected are listed below:

Area Affected Number of Hydro One
Customers Affected
Bolton 7,833
Bowmanville 1,594
Dundas 5,983
Guelph 8,793
Listowel 3,036
Newmarket 2,285
Orangeville 6,168
Peterborough 2,900

Estimated times of restoration range from December 24 to December 26 for the final customers restored.

Crews will work through the holidays to ensure that all customers are restored. We thank customers for their patience and want to remind everyone to stay safe by following the safety tips below.

To report a power outage:
Call 1-800-434-1235 to report a power outage, fallen tree hazard or emergency (24 hours).

Outage information:
To check the status of a power outage in your area check the Hydro One Storm Centre at www.hydroone.com or download the Hydro One app.

What to do in a power outage:
If the power system in your area is affected by bad weather, be sure to stay clear of any fallen power lines. If you spot a fallen line, keep at least 10 metres back, even if it does not appear to be live. Report it to the police and call Hydro One at 1-800-434-1235. Safety is at the core of everything Hydro One employees do. Not only are our crews trained in First Aid, every Hydro One vehicle is equipped with a First Aid kit.

The Office of the Fire Marshal offers the following safety tips:

  • Electrically-connected smoke alarms and carbon monoxide alarms will not work when the power is out unless they have battery back-ups. Make sure your home has battery-operated smoke alarms and carbon monoxide alarms.
  • Everyone should know how to get out immediately if there is a fire. Plan and practice your escape plan before emergencies happen.
  • Use flashlights or battery-operated lanterns instead of candles or hurricane lamps. If using candles, place them in a secure holder and cover them with a glass chimney, away from children and pets.
  • Propane and charcoal barbecues are for outdoor use only. Do not bring them inside.
  • Purchase generators with recognized approval labels. Make sure the unit has proper connection receptacles and circuit breakers.
  • Portable generators should only be used outdoors and carefully located to ensure that exhaust fumes do not enter the home. Allow the generator to cool before refuelling. Refuel the generator outside, following the manufacturer's instructions. Store fuel for the generator in approved containers, outside the home.
  • Use only portable space heaters that have been designed for indoor use and follow the manufacturer's instructions. Provide adequate ventilation by opening a window slightly while the heater is in use. Before refuelling, turn off the heater, wait for it to cool and take the heater outside to refuel.
  • Make sure electric stove elements and small appliances are OFF or unplugged to prevent fires from occurring when the electricity is restored.

Hydro One delivers electricity safely, reliably and responsibly to homes and businesses across the province of Ontario and owns and operates Ontario's 29,000 km high-voltage transmission network that delivers electricity to large industrial customers and municipal utilities, and a 123,000 km low-voltage distribution system that serves about 1.3 million end-use customers and smaller municipal utilities in the province. Hydro One is wholly owned by the Province of Ontario.

SOURCE: Hydro One Inc.

For further information:

contact Hydro One Media Relations 24 hours a day at 1-877-506-7584 (toll-free in Ontario only) or 416-345-6868. Our website is www.HydroOne.com.


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