TORONTO, March 10, 2017 /CNW/ - The extreme wind storm on Wednesday caused damaged equipment, downed poles and affected electricity delivery service to more than 142,000 Hydro One customers across Ontario. Hydro One crews have worked around the clock and made repairs to more than 883 outages. Hydro One's customer care centre fielded more than 29,000 outage calls during the storm; making sure customers knew help was on the way and updating them on progress.
"Hydro One crews quickly mobilized to tackle the extensive damage caused by the violent wind storm and worked around the clock to restore power to our customers," said Greg Kiraly, Chief Operating Officer. "The dedication of our employees to getting every customer restored as quickly and safely as possible is what makes us all proud to be a part of this company."
Hydro One reminds all customers affected by outages to restock their 72-hour emergency preparedness kit. The kit should contain:
- Windup or battery powered flashlight
- Windup or battery powered radio
- Batteries for your flashlight and radio
- Water (recommend 2 litres per person/day)
- Canned or dried food that won't spoil
- Manual can opener
- Cash and any medical items you require
- Candles and matches
- First Aid Kit
- Portable charger for cell phone
Also include Hydro One's emergency power outage hotline number (1-800-434-1235) and download the power outage app for smart phones. Customers can also register to receive proactive personalized text or email alerts about power outages affecting their local area. Hydro One is the first utility in Canada to offer this service. Customers can register for Outage Alerts online at HydroOne.com/MyAccount.
About Hydro One Inc.:
Hydro One Inc. is a fully owned subsidiary of Hydro One Limited, Ontario's largest electricity transmission and distribution provider with more than 1.3 million valued customers, $25 billion in assets and annual revenues of over $6.5 billion. Our team of 5,500 skilled and dedicated employees proudly and safely serves suburban, rural and remote communities across Ontario through our 30,000 circuit km high-voltage transmission and 123,000 circuit km primary distribution networks. Hydro One is committed to the communities we serve, and has been rated as the top utility in Canada for its corporate citizenship, sustainability, and diversity initiatives. We are one of only four utility companies in Canada to achieve the Sustainable Energy Company designation from the Canadian Electrical Association. We also provide advanced broadband telecommunications services on a wholesale basis utilizing our extensive fibre optic network. Hydro One Limited's common shares are listed on the Toronto Stock Exchange (TSX: H). For more information about everything Hydro One, please visit www.HydroOne.com.
SOURCE Hydro One Inc.
For further information: For more information, contact Hydro One Media Relations 24 hours a day at 1-877-506-7584 (toll-free in Ontario only) or 416-345-6868. Our website is www.HydroOne.com. Follow us on facebook.com/hydrooneofficial, twitter.com/hydroone and instagram.com/hometownhydroone.