-Wi-Fi and creature comforts are hotel amenity must haves-
LONDON, Feb. 20, 2013 /CNW/ - Global travellers are looking for a
home-from-home experience when they stay in a hotel according to the
latest research from leading online accommodation booking service, Hotels.com®. Topping the list of must-have hotel amenities are free Wi-Fi and free
food and beverages, with caffeine being a must. All the rest is just
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Staying Connected…for Free
34 per cent say free Wi-Fi is the number one factor in choosing a hotel
even on leisure stays.
56 per cent of respondents said free Wi-Fi was their number one
must-have when travelling for business.
66 per cent indicated free Wi-Fi is the amenity they most wish would
become standard at all hotels in 2013.
Free Wi-Fi trumps both free parking and complimentary breakfast when it
comes to choosing a hotel for both leisure and business travel, showing
that access to the online world is a necessity for modern-day
travellers with over a third still looking to stay connected whilst on
their holidays. In fact just 11% of global travellers said they would
be willing to pay for Wi-Fi when staying in a hotel.
"With an increase in airlines and airports offering free Wi-Fi,
tech-savvy travellers expect the experience to continue upon arrival at
their hotel," said Kate Hopcraft of Hotels.com. "They are using their
tablets, smart phones and laptops to plan activities, stay connected to
family and even order a delivery meal straight to their hotel room, so
it's no surprise they require free and fast Wi-Fi."
The Perk of New Technology - Favourite "Modern" In-Room Amenity
It would seem that the technological creature comforts of home are also
high on the priority list for travellers with 23 per cent of global
respondents choosing high-end coffee makers as their top modern in
hotel room amenity. Totally wired rooms which are completely controlled
by one remote for any need took 20 per cent of the global vote. Guests
also indicated they would like to enjoy that much-wanted free Wi-Fi on
hotel-provided tablets for guest information, room service and local
guides (15 per cent global).
It's the Little Things that Count - Most Appreciated Simple Amenity
Keeping hydrated when travelling is important to hotel guests with 43
per cent choosing complimentary bottled water as the most appreciated
simple amenity. Only respondents from Taiwan, Hong Kong and Brazil
rated free power adaptors above bottled water.
The Way to Hotel Guests' Hearts - Through Their Stomachs!
Free breakfast ranked as the favourite (31 per cent) non-tech item
global travellers want to see become standard at all hotels in 2013.
Happy hours, wine tastings or any other time with free food and drinks
is 42 per cent of global travellers' favourite newly offered hotel
service amenity, with international breakfast options coming in second
(19 per cent).
Travellers cite unlimited free food and beverages as their most (23 per
cent) missed comfort from home when travelling. Another 14 percent said
they miss access to cooking in their kitchen the most.
Five-Star Life - The Highs and Lows of Luxury Perks
26 per cent say their favourite amenity while staying at a luxury hotel
is the high end fitness centre and/or spa, while designer toiletries
also rank highly (21 percent).
While travellers enjoy their time living the highlife, the promotion of
bath menus/bath butlers (26 per cent) and turn down service (24 per
cent) as amenities simply aren't of interest according to survey
More than half of respondents (54 per cent) chose the complimentary use
of a Rolls Royce Phantom as the "outrageous" luxury hotel amenity
they'd most like to experience. No real surprise there! British
respondents were even more enthusiastic about this opportunity, with
60% voting it their fantasy amenity.
The surreal car ride beat out access to a tea sommelier (nine per cent),
in-room mixologist (nine per cent), and fragrance butler (five per
cent) among other lesser desired extreme amenities.
Hotels.com makes it easy to book the type of accommodations with amenities
travellers want through theme/type and amenities filters to help guests
find the perfect home away from home they desire.
Editors Note: The survey was conducted in January 2013, using a weighted average based
on a sample size of more than 8,600 respondents across 28
countries/cities: Argentina, Australia, Brazil, Canada, China,
Colombia, Denmark, Finland, France, Germany, Hong Kong, India, Ireland,
Italy, Japan, Korea, Mexico, Netherlands, New Zealand, Norway, Russia,
Singapore, Spain, Sweden, Switzerland, Taiwan, UK, USA.
Hotels.com is a leading online accommodation booking website with almost 200,000
properties around the world, ranging from international chains and
all-inclusive resorts to local favourites and bed & breakfasts,
together with all the information needed to book the perfect stay. Hotels.com benefits from one of the largest hotel contracting teams in the
industry, negotiating the best rates for its customers, and offers
frequent sales, special deals and promotions. Regular customer
e-newsletters provide exclusive offers and advance warning of up-coming
sales. There are more than 7 million reviews on the site from users who
have actually stayed in the hotels to ensure customers can make an
informed choice when booking. Through its industry-leading loyalty
programme Welcome Rewards, customers can earn a free night for every 10
nights stayed at more than 85,000 hotels. Under its Price Match
Guarantee, if a customer can find the same deal for less on a prepaid
hotel, Hotels.com will refund the difference. Travellers can book online or by contacting
one of the multilingual call centres. Special apps for mobile phones
and tablets can also be downloaded at http://www.hotels.com/deals/mobile enabling customers to book on the go with access to 20,000 last minute
deals. For the last nine years, Hotels.com has published an
award-winning twice-yearly review of international hotel room price
trends called the Hotels.com Hotel Price Index which is now produced in
30 individual country editions. Follow Hotels.com on Facebook at facebook.com/Hotels.comUK, on Twitter at @HotelsdotcomUK and YouTube at http://www.youtube.com/HotelsEU. Hotels.com is part of Expedia Inc., the largest online travel company in the world
with an extensive portfolio that includes some of the world's
For further information:
Press contacts: Jennifer Murdoch or Bethany Pearson at Frank PR on +44(0)20-7693-6999 or email firstname.lastname@example.org, Or Kate Hopcraft, email@example.com, +44(0)20-7019-2165 / Laura Watts, firstname.lastname@example.org +44(0)20-7019-2761