Desjardins is the only financial institution in the world to do so
LÉVIS, QC, Feb. 16 /CNW Telbec/ - Desjardins Group's AccèsD Services call centres have received, for a sixth year in a row, the prestigious COPC (Customer Operations Performance Center) certification, a world first in the financial industry.
COPC certification is one of the most rigorous measurement systems in the call centre industry worldwide and requires recipients to meet 22 productivity, service quality, and customer service criteria. Once again this year, Desjardins' AccèsD Services team has fulfilled the organization's continually evolving criteria and met COPC standards.
"Being certified for the first time requires constant effort, but maintaining the certification six years in a row is a true challenge," said Roger Tessier, Vice-President of the AccèsD Division at Desjardins. "A sixth consecutive certification is not at all a matter of routine, as no other call center in a financial institution has succeeded in attaining, or sought to attain, certification for a sixth time. These excellent results demonstrate our employees' outstanding commitment. This honour is to their great credit alone, as it is thanks to them that our contact centres remain among the finest in the world."
The AccèsD Services team receives more than 2 million calls per year in its call centres for advisor-assisted transactions. In addition, 2.2 million users make over 850 million self-directed transactions online and by phone annually.
About Desjardins Group
Desjardins Group is the largest cooperative financial group in Canada, and the sixth largest in the world, with overall assets of $163 billion. Drawing on the strength of its caisse network in Québec and Ontario, as well as its subsidiaries, several of which are active throughout Canada, Desjardins offers a full range of financial products and services to its 5.8 million individual and business members and clients. Desjardins Group is also home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, venture capital, asset management and secure leading-edge virtual access methods, all part of an integrated offer that is the only one of its kind in Canada. One of the largest employers in the country, Desjardins is backed by the knowledge and skills of its 42,000 employees and the commitment of its 6,300 elected officers. To find out more, consult www.desjardins.com.
SOURCE Desjardins Group
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