Etelesolv Launches 24/7 Global Support Service

International Technical Assistance Enhancement for TeleManager

MONTREAL, Jan. 29, 2013 /CNW/ - Etelesolv (, Canada's Leader in Telecom and IT Management recently launched a comprehensive 24/7 technical support service for its Canadian and international customers, accessible worldwide at any time, by email or phone. The service enhances TeleManager, Etelesolv's software and managed services for Telecom and IT management.

"With an increasing demand for TeleManager as a cloud-based replacement for telecom expense and IT asset management, Etelesolv needed to be available for customers at any time. As a customer intimate company, moving to a 24/7 global customer service model was the next logical step," explained Christopher Thierry, President of Etelesolv. "Subscribers of Etelesolv's Global Support Service (GSS) will benefit from interacting with us via their self-service Portal, email, or directly through our dedicated helpline."

Many organizations are trying to make improvements to telecom expense and IT asset processes to make it easier to manage. TeleManager, optimized as a Software-as-a-Service (SaaS), provides a virtual window into what your company owns, where it is, and what it costs every month. That information is real-time and flexible so managers can speed decision making time, get business intelligence and ensure costs are being monitored.

Using GSS, companies can concentrate on their core competency and run their business with the peace of mind that employees, assets and costs are actively being controlled.

About Etelesolv:
Etelesolv, based in Montreal, Quebec, is Canada's leading provider of Telecom and IT management for large Canadian multinational corporations. Etelesolv's software platform, TeleManager, consolidates both business intelligence and operational processes around telecom and IT services while helping clients manage multiple suppliers. In bridging this gap between our clients and telecom suppliers, TeleManager provides the critical tools needed to control telecom spending and optimize processes within enterprises. For the more information visit

Caroline Le Brun
Marketing Manager

SOURCE: Etelesolv

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