Outsourcing and Automating Complex Data Mapping Creates Improved Customer Experience and Reduces Costs
WATERLOO, Ontario, Oct. 4, 2016 /CNW/ -- OpenText™ (NASDAQ: OTEX, TSX: OTC), a global leader in Enterprise Information Management (EIM), today announced that Esprinet, a leading European technology distributor, has deployed OpenText B2B Managed Services to map trading partner data models to Esprinet's systems, smoothing and accelerating the process of onboarding suppliers and processing orders.
Esprinet is ranked as a top IT and consumer electronics distributor in Italy and Spain, with sales of more than €2 billion per annum. Esprinet's core business is delivering technology to over 20,000 resellers who typically address the needs of small-to-midsize businesses (SMBs). Esprinet wanted to increase efficiency, cut costs, and create a better wholesale experience for its customers, suppliers, and employees.
"We needed more efficient and effective ways to administer our trading partner data mappings," said Massimo Patrussi, System Development Manager at Esprinet SpA. "With OpenText B2B Managed Services, we can simply inform OpenText of our mapping requirements, and they set up the necessary data configurations. This frees up our team from an extensive and involved process, meaning we can focus elsewhere. This increases our scalability and lets us continue growing."
OpenText B2B Managed Services leverages OpenText Trading Grid™, a powerful cloud-based B2B integration network for enterprises to connect to their business partners quickly, securely and efficiently. With OpenText B2B Managed Services, Esprinet benefits from a single internal format for document processing and automates several previously manual processes. This reduces errors and improves audit and regulatory compliance, and makes it easy for Esprinet to handle documentation from suppliers and send orders more quickly and efficiently, a vital capability in a time-sensitive market.
"We're constantly looking at how we can further improve or automate our process," said Patrussi. "Should that involve a change to our trading partner data mappings, or should a new partner come on board, we know that we can rely on OpenText to take care of things for us quickly and efficiently."
OpenText enables the digital world, creating a better way for organizations to work with information, on premises or in the cloud. For more information about OpenText (NASDAQ: OTEX, TSX: OTC) visit opentext.com.
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