GATINEAU, QC, June 25, 2014 /CNW/ - The Canadian Radio-television and
Telecommunications Commission (CRTC) today announced the steps it will
take to enhance Canadians' access to existing 9-1-1 services and
facilitate the transition to next-generation 9-1-1 services.
The action plan published today was established further to a
consultation in which Canadians were asked to identify and prioritize
the matters within the CRTC's jurisdiction that should be addressed
regarding 9-1-1 services. The CRTC regulates the telecommunications
service providers that carry calls to 9-1-1 call centres, while
emergency responders and call centres are under the jurisdiction of
municipalities, provinces and territories.
During the recent consultation, some participants suggested that a
national forum could be established to promote better coordination
between the different partners in the provision of 9-1-1 services. As
the 9-1-1 system is a shared responsibility, collaboration between all
parties involved would be very helpful to not only improve the current
system, but prepare it for next-generation 9-1-1 and new technologies.
The CRTC would be prepared to participate in such a forum and share its
expertise in the areas under its jurisdiction.
In the meantime, the CRTC will review the regulatory framework for
next-generation 9-1-1 and will launch a proceeding in early 2016 to
ensure telecommunications service providers' networks can support new
technologies when 9-1-1 call centres have the capabilities to use them.
The CRTC will also address certain priorities related to the existing
9-1-1 system. These include improving caller location information,
reviewing the reliability and resiliency of 9-1-1 networks and
supporting efforts to prevent accidental 9-1-1 calls.
Finally, in order to assist the CRTC in making decisions on various
9-1-1 matters, telecommunications service providers will be required to
provide relevant data whenever necessary.
Through this action plan, the CRTC is ensuring that Canadian
telecommunications networks are evolving at an appropriate pace to
support Canadians' needs for effective access to 9-1-1 emergency
services as part of a world-class communications system.
The CRTC is creating a safer environment for Canadians by ensuring they
have access to 9-1-1 services through a reliable and modern
The CRTC has issued an action plan to improve Canadians' access to
current 9-1-1 services and prepare for a review of next-generation
The CRTC's action plan is based on the comments received following the
publication of a report on 9-1-1 services by a CRTC-appointed Inquiry
In recent years, the CRTC has taken steps to improve the 9-1-1 system in
Canada. Examples include enhancements to telecommunications networks in
order to permit the introduction of Text with 9-1-1 for hearing- and
speech-impaired Canadians and the transmission of wireless location
Next-generation technologies are expected to improve how Canadians
communicate with 9-1-1 call centres by enabling them to send text
messages, pictures and videos, as well as interact with emergency
operators through other means. The adoption of these technologies will
occur gradually over the next few years.
"The health and safety of Canadians is improved through their
communication system, in particular by ensuring they have effective
access to 9-1-1 services. The action plan we have announced today will
not only enhance access to existing services, but also ensure
telecommunications networks are ready to support next-generation 9-1-1
services. This illustrates how we will continue to fulfill our mandate
to ensure the communication system protects Canadians. As the
governance for the 9-1-1 system is shared, we would also welcome
greater coordination on 9-1-1 matters."
Jean-Pierre Blais, Chairman of CRTC
Telecom Regulatory Policy CRTC 2014-342
CRTC to examine future of 9-1-1 services in Canada
A Report on Matters Related to Emergency 9-1-1
CRTC marks the start of Text with 9-1-1 services for hearing or speech
9-1-1 Services for Traditional Wireline, VoIP and Wireless Phone
SOURCE: Canadian Radio-television and Telecommunications Commission
For further information:
Canadian Radio-television and Telecommunications Commission
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Tel.: 819-997-0313, TDD: 819-994-0423; Fax: 819-994-0218
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These documents are available in alternative format upon request.