CRTC invites Canadians to join online discussion on the wireless code

OTTAWA-GATINEAU, Nov. 13, 2012 /CNW/ - Today, the Canadian Radio-television and Telecommunications Commission (CRTC) launched an online discussion to facilitate broader discussion among Canadians on a new code for wireless services, such as cellphones and other personal mobile devices. This discussion is part of a proceeding that will include a public hearing beginning on February 11, 2013, in Gatineau, Que.

"We encourage Canadians to join the online discussion and have their say on how wireless contracts could be clearer and easier to understand," said Jean-Pierre Blais, Chairman of the CRTC. "By sharing their views, Canadians can help us shape a clear list of terms and conditions that wireless companies will need to include in their contracts."

The CRTC recently examined the wireless market and found that contracts were a source of significant concern for many Canadians. Once completed, the code will help Canadians better understand their rights and their wireless company's responsibilities, and allow them to make informed decisions in a competitive marketplace.

Through the online discussion, Canadians are invited to discuss the following questions:

  • What should be in the wireless code?
  • How should complaints related to the wireless code be resolved?
  • How should the wireless code be promoted and reviewed to ensure it is working?

The online discussion will be open until 8 p.m. (EST) on December 4, 2012. Canadians can participate by visiting:

The comments submitted during this discussion will form part of the proceeding's public record and will be used to develop a first draft of the code. The CRTC will facilitate a second online consultation from January 28 to February 1, 2013, during which Canadians will be able to see the result of their input and comment on the draft code.

Reference documents:

Video on the wireless code discussion:

Fact sheet on how to participate in a CRTC public proceeding

News release, "CRTC invites Canadians to participate in the development of a code for cellphones and other mobile devices," October 11, 2012

Telecom Notice of Consultation CRTC-2012-557

Telecom Decision CRTC 2012-556


The CRTC is an administrative tribunal that regulates and supervises broadcasting and telecommunications in Canada.

SOURCE: Canadian Radio-television and Telecommunications Commission

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