OTTAWA-GATINEAU, Feb. 9, 2012 /CNW/ - Today, the Canadian
Radio-television and Telecommunications Commission (CRTC) completed a
comprehensive review of over 80 telecommunications regulations, which
resulted in the elimination or streamlining of over 60 per cent of
these regulations. Regulations that are in the public interest, such as
those relating to 911 services, accessibility and customer privacy,
were left unchanged.
"Service providers should have as much flexibility as possible to bring
innovative communications services to Canadians," said Leonard Katz,
the CRTC's Acting Chairman and Vice-Chairman of Telecommunications. "We
have gone to great lengths to reduce costs and red tape for the
industry by ensuring that our regulatory measures don't interfere with
a competitive marketplace, while maintaining necessary protection for
In 2007, the CRTC embarked on a comprehensive review of its
telecommunications regulations following the government's policy
direction to rely as much as possible on market forces. During its
review, the CRTC removed 23 regulations, modified or streamlined 28
regulations and maintained 33 regulations. The review was concluded
today with the publication of a decision regarding telephone wiring.
In today's decision, the CRTC directed telephone companies, if their
customers experience a problem with their phone line and do not have a
jack-ended demarcation device (a special jack commonly found either in
the basement or outside the home), to provide a free diagnostic
service. Companies must install this jack following the diagnostic
service, after which customers can perform the diagnostic themselves by
plugging their phone into it. If they hear a dial tone, then the
problem is with the inside wiring and they can choose a repair service.
If they do not hear a dial tone, then the problem is in the network
outside and the telephone company must repair it free of charge.
Going forward, the CRTC will continue to favour market forces and
carefully weigh the need for any new regulations. In particular, the
CRTC will be mindful of the administrative burden any proposed
requirement, enforcement measure or penalty may create for small
Telecom Regulatory Policy CRTC 2012-83
The CRTC is an independent public authority that regulates and
supervises broadcasting and telecommunications in Canada.
Telecom Notice of Consultation CRTC 2011-219
Telecom Decision 2011-69
Telecom Decision 2008-34
Telecom Decision 2007-51
Order Issuing a Direction to the CRTC on Implementing the Canadian
Telecommunications Policy Objectives SOR 2006-355
SOURCE Canadian Radio-television and Telecommunications Commission
For further information:
Tel: 819-997-9403, Fax: 819-997-4245
Tel: 819-997-0313, TDD: 819-994-0423, Fax: 819-994-0218
Toll-free # 1-877-249-CRTC (2782)
TDD - Toll-free # 1-877-909-CRTC (2782)
These documents are available in alternative format upon request.