TORONTO, Dec. 12, 2012 /CNW/ - Working with the Ministry of Health and
Long-Term Care, Ontario's 14 Community Care Access Centres (CCACs) are
committed to implementing the recommendations resulting from the
Auditor General of Ontario's audit of the long-term care home placement
process released today. With a focus on continuous quality
improvement, CCACs recognize there are opportunities to enhance the
patient experience through the placement process. These opportunities
include increased transparency of wait times and a provincial
commitment to improved access to information about long-term care homes
to help better inform people's choices.
The auditor's overall findings indicate that CCACs are managing the
placement process well. For example, the auditor acknowledged all
CCACs are using a provincially consistent approach to determing an
individual's need for long-term care, including considering
alternatives and supporting people to wait safely at home.
"Moving into a long-term care home is one of the most difficult
decisions and transitions that people make in their lives. To feel
supported in this challenging time, people need to know their options,
their rights and where to go to get the information they need," says
Dan Burns, CEO, Ontario Association of Community Care Access Centres
(OACCAC). "CCACs will continue working with their partners to ensure
the most vulnerable people at the highest risk receive care in the
right place, as quickly as possible, and to enable more people to wait
at home for long-term care rather than in the hospital."
As part of the audit, detailed reviews of three CCACs (Central East,
North East and Waterloo Wellington CCACs) were completed to determine
the efficiency and effectiveness of the processes CCACs apply to place
people in long-term care homes, in compliance with the Long-Term Care Homes Act, 2007 and regulations.
"CCACs appreciated the time spent with the auditors, their efforts to
fully understand the complex long-term care placement process and their
insights for continuous quality improvement. Provincially, we will
begin addressing each recommendation that falls within our mandate
without legislative, regulatory or policy changes, while recognizing
some CCACs have already made progress in these areas," affirms Burns.
"We look forward to working with the Ministry of Health and Long-Term
Care and Ontario's Local Health Integration Networks (LHINs) to improve
the placement process for the people of Ontario."
About Ontario's CCACs:
Community Care Access Centres (CCACs) connect people across Ontario with
quality in-home and community-based health care. Caring for more than
600,000 Ontarians annually, we provide information, direct access to
qualified care providers and community-based services to help people
come home from hospital or live independently at home.
SOURCE: Ontario Association of Community Care Access Centres
For further information:
Gabriella Skubincan, Director, Communications, OACCAC