GUELPH, ON, Jan. 29, 2014 /CNW/ - What options do you have if you
disagree with your insurance company during the settlement of a home or
auto insurance claim? Normally, insurance companies provide a series of
steps that allow you to appeal within the company, which include
escalating the matter within the Claims department and ultimately being
considered by the company's ombudsperson. If the matter remains
unresolved, it may be heard by the dispute resolution service provided
by your provincial government. And - if you're a client of The Co-operators - you may also have the option of having it reviewed by
an impartial panel made up of your fellow clients.
The Co-operators is the only insurance company to offer such a service.
Its Service Review Panels consist of clients from a variety of
backgrounds who consider clients' appeals and make decisions on claims
disputes. The panel's decisions are binding on The Co-operators, but
not on clients. Further, clients don't give up any rights when they
submit an appeal to the panel; they can still pursue other avenues of
"Our Service Review Panels are a reflection of our perspective as a
co-operative organization," said Kathy Bardswick, president and CEO of
The Co-operators. "Every insurance company has times when a client
doesn't agree with its decisions during the settlement of a claim. Our
approach is to do all we can to understand our clients' points of view
and make sure they're treated fairly."
Service Review Panels, which date back to 1990, consist of six or seven
client volunteers, and are currently located in the Atlantic, Ontario
and western Canada. They consider home and auto insurance issues once
all other avenues within The Co-operators dispute resolution process
have been exhausted, and have financial authority up to $20,000.
For more information, please visit the Client Care section of www.cooperators.ca or contact your local Co-operators advisor.
About The Co-operators:
The Co-operators Group Limited is a Canadian-owned co-operative with
more than $34 billion in assets under administration. Through its group
of companies it offers home, auto, life, group, travel, commercial and
farm insurance, as well as investment products. The Co-operators is
well known for its community involvement and its commitment to
sustainability. The Co-operators is listed among the 50 Best Employers
in Canada by Aon Hewitt; Corporate Knights' Best 50 Corporate Citizens
in Canada; and the Top 50 Socially Responsible Corporations in Canada
by Sustainalytics and Maclean's magazine. For more information visit www.cooperators.ca.
SOURCE: The Co-operators
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