Bell Aliant continues to advance 2009 business plan and strategy with
redesign of contact centre operations in Atlantic Canada
The changes further advance Bell Aliant's 2009 business plan, announced earlier this year, to improve service to customers, deliver strong results for investors and introduce a new, more nimble and efficient organizational structure.
"We are introducing a new model for our contact centre operations in Atlantic
Bell Aliant currently operates 16 contact centres in Atlantic
"It is difficult for any organization, let alone one of our size and scale, to efficiently operate that many centres, particularly the smaller ones," said Sheriff. "It is not only challenging to provide appropriate management, coaching and training in each location but it is no longer a sustainable or effective model. That is why our peers and competitors, relative to their size, operate with far fewer centres than we do."
Approximately 200 permanent, unionized employees who are currently based in the smaller centers will all be offered roles within one of the five remaining locations.
About Bell Aliant
Bell Aliant (TSX: BA.UN) is one of North America's largest regional communications providers and an Official Supporter of the
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For further information: Brenda Reid, Bell Aliant Media Relations, (877) 256-5110, [email protected]
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