BURNABY, BC, June 6, 2014 /CNW/ - For the third consecutive year, the
British Columbia Automobile Association (BCAA) has been awarded the
highest ranking in customer satisfaction among home insurance providers
in Western Canada by renowned consumer research company, J.D. Power.
BCAA achieved the highest overall satisfaction score among 17 home
insurance providers in Western Canada.
In the 2014 study, BCAA's overall score of 819 is a notable 67 point
spread from the regional average score of 752. According to J.D. Power,
BCAA also achieved the highest score in all five study factors in the
Western region, which include: Interactions; Policy Offerings; Price;
Billing and Payment; and Claims.
"We're excited to have achieved our highest score yet, and thrilled that
people are seeing BCAA as delivering more than ever," says Heidi
Worthington, BCAA senior vice-president and chief marketing officer.
"BCAA sincerely thanks each one of our employees for their commitment
to consistently provide helpful advice and an exceptional experience,
showing time after time, that they care deeply for our Members and
J.D. Power, an independent and trusted market researcher, conducts its
annual customer satisfaction research that measures home insurance
policyholder experiences with their primary insurers. The 2014 Canadian
Home Insurance Customer Satisfaction StudySM is based on 7,092 total responses. Proprietary study results are based
on experiences and perceptions of consumers surveyed in April-May 2014.
Your experiences may vary. For the complete ranking, visit jdpower.com.
BCAA is one of the most trusted organizations in British Columbia,
serving one in four B.C. households. With over 818,000 Members, BCAA
provides an array of home, auto, travel and life insurance services,
and is renowned for its legendary roadside assistance. J.D. Power has
ranked BCAA "Highest In Customer Satisfaction among Home Insurance
Providers in Western Canada" three years in a row (2012, 2013 and 2014)
- details at jdpower.com. Now in its 108th year, BCAA has over $460 million in annual sales, 27
locations and over 900 employees. To learn more about BCAA's Community
Impact Programs and the other benefits of BCAA Membership, visit bcaa.com.
SOURCE: British Columbia Automobile Association
For further information:
For further information, or to request an interview, please contact:
BCAA Communication Specialist